Customer Service Representative

Latergra R. Hairston

276-***-**** **********@*****.*** 670 Martin Lane Axton, Virginia 24054

Profile

Seeking a challenging yet rewarding role where I can leverage my many years of experience providing fast, accurate, and empathetic support to a wide range of customers.

Experience

ONLINE BANKING REPRESENTATIVE, M&T BANK — 2021-CURRENT Respond to customer inquiries and complaints in a timely and professional manner. Process customer transactions such as transfers and loan payments. Provide customer service support for online banking and mobile banking. Provide information on bank products and services. Monitor customer account for suspicious activity. CUSTOMER SERVICE REPRESENTATIVES, YOUNG WILLIAMS 2018-2021 Receive and handle customer’s phone calls. Establish priorities, then forward messages to caseworker. Communicate with absent and custodial parents regarding case activities and status. Key in personal data provided into computer system. ACCOUNT REPRESENTATIVE, PRA. GROUP — 2018-2018

Confer with customer by telephone up attempt to determine reason for overdue payment. Review terms of sale, service, or credit contract with the customer. Record information about financial status of the customer. Establish payment arrangements. CUSTOMER SERVICE REPRESENTATIVE, CONDUIT GLOBAL 2016-2018 Confer with customer by telephone to provide information about products or services. Reviewed insurance policy terms to determine if a particular loss is covered by insurance. Resolved customers’ service or billing complaints by exchanging merchandise, refunding money, or adjusting bill.

CUSTOMER SERVICE REPRESENTATIVE 2010-2016

Confer with customer by telephone to provide information about products or services. Reviewed insurance policy terms to determine if a particular loss is covered by insurance. Resolved customers’ service or billing complaints by exchanging merchandise, refunding money, or adjusting bill. .

Education

Patrick Henry Community College — 2010

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