Customer Service Representative

Ashlee Nelson

**** ****** ******, *** *** Philadelphia, PA 19104 267-***-**** ******.******@***************.*** PROFESSIONAL PROFILE

Collaborative and client-focused professional with management and customer service experience. Able to serve clients, advocate for services, and solve challenging issues for vulnerable populations. Develop and encourage cooperative relationships and work within established standards, principles, and ethics of the organization. Pay close attention to detail and maintain patient privacy.

Effective problem solver, able to assess needs and identify solutions.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Electronic Software and Systems – Nexus, Western Union, Paychex, and Money Order Printing Machine.

Video Communication Platforms – Zoom and Google Meet.

Microsoft Office Applications – Word, Excel, and PowerPoint. KEY QUALIFICATIONS

Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods Self-Care Community Resources Public and Community Health Systems Program Planning Interview Techniques Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics Medical Terminology HIPAA Compliance Interpersonal Professional Communications EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2025 Introduced to the following concepts:

Assisting, supporting, and advocating for vulnerable populations in various healthcare settings.

Obtaining resources and referrals for public and private services.

Critical thinking and communication skills to resolve community needs.

Intervention strategies, wellness, and self-care.

HIPAA guidelines related to privacy and security of private and sensitive information.

Program emphasized ethics, communication, and problem resolution skills. PROFESSIONAL EXPERIENCE

Travelodge Hotel – Philadelphia, PA 06/2022 – 09/2023 Customer Service Representative

Answered inbound phone calls, fielded inquiries, found solutions, and exhibited a high level of customer service.

Located and researched information using multiple systems, applications, and technologies.

Documented customer inquiries and associated actions; followed-up on outstanding items in a timely manner. Family Financial Center – East Lansdowne, PA 07/2016 – 06/2022 Office Manager

Supervised employees, upsold products and services, and led by example.

Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.

Created schedules, hired and trained new employees, and delegated tasks.

Addressed issues in a professional manner and resolved staff and customer service problems. Fairfax Apartments – Philadelphia, PA 01/2012 – 06/2016 Customer Service Representative

Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.

Documented activity in customer accounts in an accurate manner and ensured confidentiality.

Entered customer account data and communicated in a clear and concise manner.

Identified customer needs, provided resolutions to problems, and followed established procedures.

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