Customer Service High School

Takima Ousley

Midway Park, NC *****

******.********@*****.***

910-***-****

Professional Summary

Dedicated and detail-oriented customer service professional with experience handling high-volume inbound calls, billing inquiries, and data entry in fast-paced environments. Skilled in using CRM systems, Google Workspace, and communication platforms like Slack. Adept at resolving customer issues efficiently while maintaining a high standard of service and professionalism. Willing to relocate: Anywhere

Work Experience

Pharmacy resolution specialist

ResultsCX-Jacksonville, NC

March 2025 to Present

resolves issues related to pharmacy claims, insurance coverage, and medication approvals by communicating with patients, healthcare providers, and insurance companies. Key duties include investigating claim denials, troubleshooting billing discrepancies, processing prior authorization requests, and providing information on benefits and formularies. The role requires strong problem- solving, communication, and attention to detail skills. CSA - Customer Service Advisor

Infinity Resources-Jacksonville, NC

October 2023 to March 2025

Responsible for managing a caseload of child support clients, ensuring timely and accurate collection of payments. Provides customer service, legal documentation, and enforcement actions as required. Works closely with courts, employers, and community agencies to support compliance and provide resources to families.

Customer Consultant

Education

High School Diploma

Pike County High School

August 2000 to May 2006

Skills

• Quality standards in production

• Retail sales transactions

• IT support

• Time Management

• Food handling

• Google Ads

• Food production

• Presentation skills

• Mobile devices

• Cash register

• Computer skills

• Mentoring

• Help desk

• Laundry

• QuickBooks

• Sales

• Customer service

• Research

• Organizational skills.

• Insurance verification (8 years)

• Communication skills

• POS

• Cleaning

• Google Analytics

• Social Media Management

• Technical support

• Cold calling

• ERP systems

• Hospitality

• Data Entry

• Front desk

• Office Management

• Filing and Scheduling

Certifications and Licenses

Bar

Driver's License

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