Medical Assistant Customer Service
Resume:
EBONY HAGEN
Team Player
Detroit, MI *****
********@*****.***
Professional Summary
Responsive Medical Assistant /Optician who thrives in delivering compassionate efficient care in a fast- paced environment. Outstanding ability to connect with patients work collaboratively with care teams at all levels and stay abreast of all current standards and best practices. Experienced in both private physician office and large medical group setting’s providing great customer service. Willing to relocate to: Detroit, MI
Authorized to work in the US for any employer
Work Experience
Medical Assistant
NDS Wellness-Wyandotte, MI
January 2023 to Present
Seeing over 200 patients daily. EKG, pft's,injections, wound care, blood draws,and urine collection.EMR appointment setting, med refills.
Medical Assistant
Commerce, Sports and Spine-Southfield, MI
May 2022 to Present
Telehealth prep-remote, register patients to be seen and set up to be seen by the physicians through Telehealth visit. When on site go over medication list making sure that it’s updated and vitals. Medical Assistant
Commerce, Sports and Spine-Southfield, MI
May 2022 to Present
Telehealth prepared the patient to see physician. Also going over med list make sure that it’s updated and vitals.
Optician
Warby Parker-Novi, MI
January 2021 to Present
Verify insurance and fit patients into glasses the best fit for the prescription Optician/Acting Manager
SVS VISION-Detroit, MI
July 2018 to April 2021
To greet customers at the door, help find the prefect fit glasses for the patient,billing insurance/obtaining authorizations, eye measurements. Verify patient’s insurance Medical Assistant/Med Tech
Advance Visitng Physcians-Farmington Hills, MI
September 2017 to July 2019
Assisting the doctor with driving and assisting patients. Med Tech position I drive two different patients home providing services with EKG, pft's, blood draws,and urine collection.EMR Home Health Aide
Affordable home health care-Farmington, MI
October 2015 to December 2017
Farmington, MI
October 2015 to 2018
• Assistance with daily living
• Meal Preparation
• Administer oral medication.
• Medical Assistant
Dix-Toledo Medical Center - Southgate, MI
• Clinical and administrative expertise
• Blood draws injections and dressings
• Exceptional verbal and written communication skills
• BLS certified
• Proficient with EMRs CPOE and relevant computer applications
• Maintain patient files
• Equipment and supply maintenance
• Time management
Experience
• Greeted more than 35 patients daily prepared them for exam and assessed and recorded vital signs.
• Assisted physicians on more than 400 tests procedures dressings and lab tests.
• Administered injections and medications as directed by physicians.
• Prepared patients for exams took medical histories and vital signs and assisted during exams for approximately 20 patients a day.
• Collected lab specimens and performed basic tests.
• Input information and updated patient electronic medical records. Medical Assistant
MI Urgent Care and Occupational Health Wyandotte
April 2015 to June 2016
Core Qualifications
Clinical and administrative expertise
Blood draws injections and dressings
Exceptional verbal and written communication skills
BLS certified
Proficient with EMRs CPOE and relevant computer applications
Maintain patient files
Equipment and supply maintenance
Time management
Experience
Greeted more than 35 patients daily prepared them for exam and assessed and recorded vital signs.
Assisted physicians on more than 400 tests procedures dressings and lab tests.
Administered injections and medications as directed by physicians.
Prepared patients for exams took medical histories and vital signs and assisted during exams for approximately 20 patients a day.
Collected lab specimens and performed basic tests.
Input information and updated patient electronic medical records. Medical Assistant
Dix-Toledo Medical Center-Southgate, MI
November 2007 to November 2013
# Greeted more than 35 patients daily prepared them for exam and assessed and recorded vital signs.
# Assisted physicians on more than 400 tests procedures dressings and lab tests.
# Administered injections and medications as directed by physicians.
# Prepared patients for exams took medical histories and vital signs and assisted during exams for approximately 20 patients a day.
# Collected lab specimens and performed basic tests.
# Input information and updated patient electronic medical records.
# Entered more than 2000 lab radiology and medication orders in CPOE for Medical and Medicare patients.
# Answered telephones greeted patients and assisted front office staff as needed. Maintained exam rooms and supplies.
Education
Diploma /certification in Optician
Baker College Allen Park - Allen Park, MI
March 2018 to July 2018
certificate/diploma in Medical Assistant
Everest Institute - Dearborn, MI
June 2006 to April 2007
Diploma in General Studies
Bassett High School - Bassett, VA
1999 to 2003
Skills
• Medical Scheduling
• Epic
• Sales
• Injections
• Phone etiquette
• Anatomy knowledge
• Physiology knowledge
• Medical Office Experience
• Blood Draws
• Meal Preparation
• Venipuncture
• Phlebotomy
• HIPAA
• Medical Assistant
• Vital Signs
• Organizational skills
• Patient Care
• Medical coding
• EMR
• Laboratory Experience
• Computer literacy
• Insurance Verification
• Medical Records
• Advance visiiting Physicans
• Optical experience
• Time management
• Laundry
Certifications and Licenses
Medical Assistant
November 2018 to Present
Opticianry
June 2017 to Present
RMA
Certified Clinical Medical Assistant (CCMA)
CNA
Drivers License
Certified Phlebotomy Technician
DOT certified
May 2018 to May 2018
Physical fitness testing. Blood work,hearing testing, visions testing, nicotine screening, breath alcohol testing.
B.A.T
April 2018 to April 2018
Breath and Alcohol Testing
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