Customer Service Personal Care

MICHELLE RIVERA

SUMMARY

Dedicated professional with a diverse background in customer service, personal care

assistance, and cleaning services. Demonstrated ability to provide exceptional

service and ensure customer satisfaction. In customer service roles, consistently

surpassed expectations through personalized and attentive support. As a personal

care assistant, improved client well-being through compassionate care and

assistance with daily activities. in cleaning services, ensured high standards of

cleanliness and safety. Possesses strong interpersonal skills, meticulous attention to

detail, and a commitment to delivering high-quality service. A collaborative team

player with a passion for creating outstanding customer experiences.

EXPERIENCE

Personal Care Assistant

Personal Care Services Phoenix May 2000 - Current

+ Improved client comfort by providing exceptional personal care and maintaining

a clean, safe environment

+ Enhanced client well-being by assisting with daily activities such as bathing,

dressing, and grooming

+ Collaborate with healthcare professionals to develop individualized care plans

addressing each client's specific needs

Customer Service

Moite Regal Reflections Phoenix January 2016 - April 2021

+ Increased customer satisfaction by providing exceptional customer service and

addressing inquiries promptly

+ Assisted with inventory management tasks to ensure accurate product counts and

minimize stock discrepancies

+ Improved customer satisfaction by maintaining punctuality and adhering to strict

delivery schedules

Cleaning Crew Member

Lopez Cleaning Services Phoenix September 2017 - March 2021

+ Enhanced cleanliness standards by consistently maintaining a well-organized and

efficient cleaning routine

+ Reduced complaints from clients by addressing their specific cleaning requests

and preferences

+ Consistently met deadlines for daily cleaning projects, contributing to operational

efficiency within the organization

CONTACT

J 480-***-****

****************@*****.***

@ Show Low, AZ 85901

SKILLS

+ Compassionate patient care

+ Light Housekeeping

+ Valid Driver's License

+ Workload prioritization

+ Efficient Cleaning Techniques

+ Fingerprint clearance card

+ Order Fulfillment

+ Map reading and navigation skills

+ Customer service focused

EDUCATION AND

TRAINING

GED

New Hope Charter School, Chiefland,

FL

May 2003

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