Customer Service Support
Resume:
AMBER TROXTLE
Fort Wayne, IN *****
*********@*****.***
Professional Summary
I am a mature, responsible individual who adapts well to surroundings and learns quickly. I have demonstrated the personal qualities of responsibility and initiative through my employment and education and feel these qualities will serve me well in my future employment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Reservation Manager
Uhaul-Lansing, MI
June 2025 to October 2025
Answered in and out bounds call
Assisted customer with their needs
Friendly customer service
Customer Support Representative
ISolved-Coldwater, MI
March 2015 to April 2023
Customer and Participant Support
Process of claims and Cobra payments
Account Summary Details
Understanding FSA HRA HSA Dependent Care plans
Experienced in Microsoft Word and Excel
Assist with training new hires of the process
Excel in verbal and written communication
HRA Specialist
CNC Operator/Machinist
Asama Coldwater Manufacturing-Coldwater, MI
September 2013 to February 2015
Quality Inspector
Machine Change Over
Machine Set Up
Trained in Lock Out Tag Out
Robot Set Up
Operation of Robots
Created Positive Work Environment
Lodge Manager
Fremont Moose-Fremont, IN
September 2010 to May 2013
• Supervised 15 employees
• Trained employees to perform task at hand
• Bookkeeping and balance of cash drawers
• Customer Service
• Prepared the daily schedule
• Prepared and Ordered needed items
Production Supervisor
Dana-Angola, IN
July 2003 to March 2010
• Supervised and scheduled 35-40 employees
• Completed daily shipments
• Performed simple machine maintenance and repair
• Certified in Lock out Tag out, First aid and CPR
• Operated fork lift
• Experienced in Mig Welding
• Set up and Changed over machines
HR Assistant
Western Consolidated Technologies-Fremont, IN
2008 to 2010
Assisted HR Manager
Assistant Herdsman
Vanderhoff Farms-Coldwater, MI
August 1995 to July 2003
Assisted the operation of a 400 cow dairy farm
Milked Cows
Operated skid-steer
Certified AI technician
Managed and performed animal health
Daily clean-up
Performed and completed all duties assigned by herdsman Education
Criminal Justice (Certification)
Kellogg Community College-Coldwater, MI
Dairy management (Associate's degree)
Michigan State University-East Lansing, MI
August 1997 to May 1999
Diploma
Quincy High School-Quincy, MI
1997
Skills
• Supervised learning
• Customer service
• Quality Inspection
• Benefits Administration
• Customer support
• Manufacturing
• Multi-line phone systems
• Agriculture
• Typing
• Human Resources Management
• Phone etiquette
• Bookkeeping
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