Customer Service Front Desk
Resume:
Lauren Mauzey
************@*****.***
Salisbury, MO 65281
TECHNICAL SKILLS
Software Specializations
JIRA Software, Rally
Windows Technologies
Microsoft 365 Home Office, Microsoft Excel, Power Point, Word, SharePoint
Professional Skills
AGILE, Integration Testing, Detail – Oriented, Communication, Adaptability, Progressive, Ambitious, Conflict Resolution, Test Creation, Ability to work under pressure, Production Testing, Time Management, Decision Making, Self-Motivation, Customer Service Driven
PROFESSIONAL EXPERIENCEOnshore Outsourcing, Macon, MO May 2019 – July 2023
Onshore Outsourcing – QA Analyst Sept. 2021 - July 2023
oComplete QA Testing assignments such as smoke, regression, integration
oAssist in planning and creating test cases for election software in JIRA application
oLog defects in Rally and JIRA; perform root cause analysis when able and triage appropriately
oAttended Scrum meetings daily
oWorked in Sprint Planning meetings offering feedback when requested
oReached out to development when needed to get clarification on requirements
oTested in various web browsers such as IE, Firefox and Chrome
Schneider National – Support Desk Agent May 2019 – Sept. 2021
oAssisted drivers and office personal via telephone and email
oOffered technical assistance when customers were using the software
oFast paced environment
oLogged and resolved Tickets through ServiceNow
Hales Fireworks, Unionville, MO June 2018 – July 2018
●Sales Person June 2018 – July 2018
oStocked shelves and organized prices
oMaintained Inventory Information
oAssisted customers and used social media to advertise the two store locations
Missouri State University, Springfield, MO Aug. 2015 – Feb. 2017
●Event Staff Aug. 2016 – Feb. 2017
oAssisted attendees and guests
oAssisted grounds keeper at sporting events when needed
oKept track of attendee numbers and total
oMaintained security areas
●Front Desk Receptionist, Wells House Dormitory Aug. 2015 – Feb. 2016
oAssisted students with checking out items, computer room issues, and sorting their mail
oChecked students in after hours and monitored phones
oPrepped dorm front desk prior to students returning from breaks
EDUCATION and CERTIFICATIONS
Northwestern R-1 High School – Mendon, MO
Diploma, May 2015
Missouri State University – Springfield, MO
Started, 2015 – 2018
Intended Major Art and Design Education
Onshore Outsourcing Introduction Bootcamp – Macon, MO
Training - May 2019
Onshore Outsourcing QA Bootcamp – Macon, MO
Completed Training and Certification - September 2021
Contact this candidate