Customer Service Support
Resume:
Tamara Anderson
Richmond, VA *****
*****************@*****.***
Professional Summary
• Hardworking with 16 years of customer service experience.
• Detail oriented
• Reliable
• Dependable
• Quick learner
• Dedicated
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mover/Packer
Allied Van Lines-Richmond, VA
March 2008 to Present
• Inventory household goods.
• Call customers to confirm pick-up and delivery times.
• Pack household goods.
• Collect any payments owed at the time of delivery.
• Help load and unload household goods on trucks.
Customer Service Representative
JCPenny-Richmond, VA
May 2000 to September 2007
• Inbound and Outbound calls and help customers with purchase concerns and orders. Education
Early Childhood Education (Some College)
J Sargeant Reynolds Community College-Richmond, VA January 2021 to May 2024
High school diploma or GED
Skills
• Childcare
• Daycare (1 year)
• Multitasking
• Phone customer support
• Phone call management
• Experience working with students (1 year)
• Caregiving (10+ years)
• Call center
• Infant care (10+ years)
• Classroom experience (1 year)
• In-person customer service
• Childhood development (2 years)
• Customer inquiry handling
• Organizational skills
• Customer support - Customer support experience (16-20 years)
• Customer complaint resolution
• Improving customer support response time - Customer support response time improved (More than 30%)
• First aid (1 year)
• Phone etiquette
• Teaching
• Teamwork
• English (10+ years)
• Computer skills
• Time management
• Problem-solving
• Early childhood education (2 years)
• Lesson planning (2 years)
• Experience with children (10+ years)
• Customer service
• Computer literacy
• Cash handling (2 years)
• Communication skills
• Moving Experience
• Microsoft Office
• Toddler care (10+ years)
• Classroom management (1 year)
• Preschool experience (1 year)
Certifications and Licenses
Early Childhood Development Certificate
May 2024 to Present
Child Development Associate Certification
First Aid Certification
CPR Certification
Driver's License
Contact this candidate