Product Management Process Improvement
Resume:
Hayley
Gadd
******.****@*******.***
Justin, Texas 76247
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great with others and consistently motivated to exceed expectations.
Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Expertise in CRM systems: Phenom CRM, Avature CRM, Beamery CRM
Experienced in utilizing enterprise tools: Workday, Confluence, SharePoint, Jira, ServiceNow
Knowledgeable in SaaS implementation and management
Skilled in talent pipelining and analytics
Proficient in project and product management
Experienced in best practices implementation and process improvement
Strong analytical thinking and issue resolution capabilities
Effective client engagement and relationship management skills
Education
Tarrant County College
Fort Worth, Texas,
Childcare director/business owner, 05/2009
Blinn College
Bryan, Texas,
Education/Sports Therapy, 05/2003
Websites
http://www.linkedin.com/in/hayley-gadd-4b22bba4
Experience
Recruiting Advisor
Configuration Specialist Dallas, Texas 06/2024 to Present
Support the development of business cases & recommendations.
Understands the relevant data & metrics that impact the client.
Supports process updates & changes.
Configuration management tools & processes
Configuration & release management in environment(s)
Perform tests & checks on the connections between disparate application programs.
Verify the proper functioning of modules & applications across multiple or integrated platforms.
Risk assessment and management techniques.
Workable solutions for risks, threats, and vulnerabilities
Test case preparation, Test objectives, Test strategy, Test environments, Root cause analysis.
Collect & Document CRM FAQs for Clients
Provide training support & supporting documents for clients.
Provides & supports implementation of business solutions.
Identifying business needs; determining & carrying out necessary processes & practices
Recognize & capital on improvement opportunities.
Design/Build Avature instances for clients.
Submit & support incident tickets in Jira for clients.
Manage relationship with clients & Avature Account Managers
Leveraged Agile methodology to schedule & plan stories for client specific work.
Walmart
Solution Consultant III Dallas, Texas 12/2022 to 08/2024
Support the development of business cases & recommendations.
Understands the relevant data & metrics that impact the business.
SaaS team member - the delivery of project activity & tasks assigned by others.
Supports process updates & changes.
Configuration management tools & processes
Configuration & release management in environment(s)
Perform tests & checks on the connections between disparate application programs.
Verify the proper functioning of modules & applications across multiple or integrated platforms.
Risk assessment and management techniques.
Workable solutions for risks, threats, and vulnerabilities
Test case preparation, Test objectives, Test strategy, Test environments, Root cause analysis.
Submit & support incident tickets in ServiceNow.
Collect & Document CRM FAQs for Business partner.
Provides & support implementation of business solutions.
Identifying business needs; determining & carrying out necessary processes & practices
Recognize & capital on improvement opportunities.
Served as primary POC & technical SME CRM & Individual business groups.
Work with Recruiting Marketing email campaigns.
Design/Build 50+ Portals across business groups.
Led training sessions on advanced topics for users.
Managed vendor relationship & business partners
Leveraged Agile methodology to schedule & plan weekly sprints/stories.
Apex Systems
Walmart Contractor Project Manager Dallas, Texas 04/2022 to 12/2022
Collaborate with business to design custom portals.
Work with Recruiting Marketing on email campaigns.
SaaS team member - the delivery of project activity & tasks assigned by others.
Served as primary POC & technical SME CRM & Individual business groups.
Ad hoc support for the PeopleScout Coaching Team.
Supports process updates & changes to custom portals.
Provides & support implementation of business solutions.
Leveraged Agile methodology to schedule & plan weekly sprints/stories.
Managed vendor relationship with business partners.
Submitted cases through client portal & met with the account manager on a bi-weekly basis to resolve issues.
Led training sessions on portal configuration changes with PeopleScout Coaches & Managers.
Accenture LLP
Recruiting Systems & KI Operations Dallas, Texas 03/2020 to 12/2022
Independently run Avature to maintain daily operations.
Collaborated across multiple teams to enhance candidate experience, recruiter experience and compliance resolutions.
Exhibited leadership in providing process recommendations.
Conduct User audits every 6 months.
Create & disable user profiles.
Create and/or update forms & communication templates.
Create and maintain landing pages in the system.
Manage the day-to-day maintenance of system.
Complete all GDPR/Compliance request for the Recruiting Entry Level & Experience Hire
Built & Maintained Request & Issues log.
Recruiting Team Training
Created & stood up a SharePoint page for issues, questions, and enhancement request.
Repurposed into Data/Report request log when Avature was closed.
Avature Talent Portal French Translation Project Manager
Stood up French talent portal for Canada recruiting team in 3 months.
Functioned as a project manager to collaborate with Avature, French Translator & Accenture team.
Project completed in the tight timeline of 3 months.
Ensure compliance within Canadas Job posting regulations & inclusion of French speaking candidates.
Would like to manage more technology projects in the future.
Accenture LLP
Recruiting Operations Specialist Dallas, Texas 06/2019 to 03/2020
Log any/all issue tickets based on topic of concern.
Maintain North America Request & Issue Log
Create and/or disable user profiles.
Create and/or update forms & communication templates.
Manage the day-to-day maintenance of system.
Build & Maintain Deployment by Month tracker.
Research, review & build reporting request based on systems and needs.
Create recruiting communication decks for candidates & business stakeholders.
Send out audits to recruiting team to have up to date data for reporting purposes.
Train recruiting team members on any new process or system implementation.
Accenture LLP
Recruiting Analyst/ Recruiting Coordinator Dallas, Texas 04/2017 to 06/2019
Eligibility checks
Book Travel & Hotel for Events and New Joiner training.
Create Offer Letter
Onboard all New Joiners
ACE(Avature) Subject Matter Expert
POC for Accenture Connects
Education Report monthly distribution to Recruiting Team
Ensuring that all offer details and statuses reflect in Taleo (ATAS) & ACE(Avature)
Help train offshore teams.
References
Sandra Olivarez – Walmart/Find A Future Business Partner – 479-***-****
Brook Ettestad – Direct Manager Walmart 251-***-****
Maureen Clarke – Walmart SaaS team member – 619-***-****
Sarah Davis – Walmart Non-Traditional Talent Partner – 479-***-****
Tony Ball – Accenture Technology Recruiter 813-***-****
Contact this candidate