Data Entry Customer Experience
Resume:
Tomball, TX *****
*********@*****.***
DANA WRIGHT
OBJECTIVE
Run an excellent commercial bookstore by driving results, growing talent while prioritizing customer experience above all else.
SKILLS & ABILITIES
Solid bookselling knowledge across various genres
Experience in driving positive key financial results
Able to delegate work through others
Manage own time efficiently and effectively
Communicate clearly and comfortably across all levels of the business
Run an excellent commercial bookstore
Provide feedback, coaching and development
Understand issues of shrink and expenses
Build my team through engagement, motivation and coaching
Communicate collaboratively through cluster support
Creating a vibrant bookstore through bookstore basics
Adaptability
Customer relationships
Collaborative working relationships, delivering honest and constructive feedback
Roster and payroll control
Execution of receiving, vendor returns and other day to day processes.
Work with the café manager to support the café business, and collaborate on sales driving ideas
Typing 56 WPM
EXPERIENCE
STORE MANAGER, BARNES&NOBLE
April 2024-present
I deliver a commercially relevant and profitable bookstore, while supporting my team to improve sales and gain efficiencies.
BOOKSELLER, BARNES&NOBLE
June 1996-present
Solid bookselling knowledge, working through others, key financial results, coaching, adaptability, positive working relationships. Experience includes: Asst Manager, Dept Manager, Café Manager, Café District Trainer, Recruiter.
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