Customer Service Property Management

JASMINE ARMOUR

Charlotte, NC 561-***-**** ***************@*****.***

linkedin.com/in/jasmine-armour

Professional Summary

Motivated and energetic Assistant Community Director with over 7 years in property management. Passionate about creating thriving, welcoming communities where residents feel valued and at home. Skilled in leasing, budgeting, compliance, and leadership—with a strong record of boosting occupancy, strengthening resident satisfaction, and supporting high-performing teams. Known for getting things done, building great relationships, and bringing positive energy to every property I manage. Professional Experience

Assistant Property Manager – Ambling Property Management Group – The Mezzanine at Freedom Charlotte, NC (Jan 2025 – Present)

• Direct and oversee daily operations for a multifamily community, ensuring performance in leasing, renewals, and compliance.

• Collaborate with regional leadership to implement initiatives that increased occupancy to 98% and reduced delinquency rates.

• Ensure strict adherence to LIHTC and Fair Housing regulations, maintaining full compliance with zero audit findings.

• Support budget planning and expense management to maximize revenue and operational efficiency. Assistant Community Manager – RK Properties Charlotte, NC (Jul 2021 – Aug 2024)

• Managed a 292-unit portfolio and consistently achieved or exceeded financial goals in collections, occupancy, and compliance.

• Led operations as Acting Community Director for two properties, improving resident experience and revenue performance.

• Developed and implemented renewal retention strategies, increasing renewal rates by 12% and reducing turnover costs.

• Enhanced vendor and maintenance coordination systems, improving response times and resident satisfaction.

Leasing Consultant – Carroll Management Group Charlotte, NC (Jul 2019 – Jul 2020)

• Delivered high-impact leasing results through relationship-driven sales and targeted marketing strategies.

• Supported renewal and marketing campaigns, contributing to a consistent increase in occupancy and retention.

• Coordinated resident events to build community engagement and enhance resident satisfaction. Accomplishments

• Increased occupancy to 98% at multiple properties.

• Improved renewal retention by 12% through strategic resident programs.

• Maintained 100% compliance with LIHTC and Fair Housing requirements.

• Reduced delinquency and improved collection efficiency across communities. Education

• Central Piedmont Community College – Business Management & Human Resources, Charlotte, NC

• Muhlenberg Career Development Center – High School Diploma, Greenville, KY Certifications

• Fair Housing & LIHTC Compliance Certified

• Certified Apartment Manager – In Progress

Skills

Leasing & Marketing, Budgeting & Financial Reporting, Team Leadership & Development, Customer Service & Resident Retention, Compliance & Fair Housing, Vendor & Maintenance Coordination

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