Medical Assistant Customer Service
Resume:
Lashya Stevens
Dayton, OH *****
**********@******.***
Professional Summary
Resourceful Certified Medical Assistant with 2 years of experience in healthcare, specializing in phlebotomy and patient care. Proven ability to take vitals and provide exceptional customer service in fast-paced environments. Holds multiple certifications, including Certified Phlebotomy Technician and BLS Certification, demonstrating commitment to high-quality patient support and safety. Skilled in organizational and communication skills, enhancing team efficiency and patient satisfaction. Work Experience
Tell marketing
Clinton Cobo State Farm-Dayton, OH
May 2025 to August 2025
• Developed and implemented effective telemarketing strategies to generate leads and drive sales growth
• Achieved consistently high sales quotas, exceeding targets by XX% on a monthly basis
• Built strong relationships with clients through regular follow-ups, resulting in increased customer loyalty and repeat business
• Maintained accurate records of all sales activities, including calls made, leads generated, and deals closed
Certified Medical Assistant
Kettering Health-Dayton, OH
January 2023 to August 2025
• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
• Managed patient scheduling and ensured timely appointments for efficient workflow
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
Medical Assistant
First priority, urgent care-Dayton, OH
April 2024 to July 2025
I was taking vitals and working as a phlebotomist and medical assistant
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
Education
Associate's degree
High school diploma or GED
Skills
• Gastric lavage
• Clinic experience
• Microsoft Excel
• Microsoft Word
• Heavy lifting
• Home care (2 years)
• Religious organization childcare experience
• Patient care (2 years)
• Nursery worker experience
• Retail sales
• Caregiving
• Medical office experience
• Writing skills
• Editing
• Marketing
• Collaborate with healthcare professionals
• Microsoft PowerPoint
• Windows
• EMR systems
• ATS
• Customer service
• Data entry
• Clerical experience
• Patient charting
• Customer support
• Parent communication
• Primary care
• Children's ministry leader experience
• Stocking
• Direct patient care
• Vital signs
• Patient flow optimization
• Phlebotomy (3 years)
• Organizational skills
• Mathematical aptitude
• Home health
• Microsoft Office
• Pivot tables
• Electronic health records (EHR) management
• Communication skills
• Pricing
• Newborn nursery experience
• Administrative experience
• Parent-babysitter communication
• Leadership
• Computer skills
• Kronos
• Epic
• Filming
• Cash handling
Certifications and Licenses
Retail industry fundamentals
May 2024 to May 2030
Costomer service and sales
May 2024 to May 2029
Certified Phlebotomy Technician
December 2024 to December 2027
BLS Certification
July 2025 to July 2027
Certified Patient Care Technician/Assistant
May 2024 to May 2027
CPR Certification
October 2024 to October 2026
business of retail
May 2023 to July 2025
Certified Home Health Aide
CCMA Certification
Pharmacy Technician Certification
State Tested Nursing Assistant
Driver's License
Certified Medical Assistant
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