Customer Service Warehouse Worker
Resume:
Marcus Carter
Safety-Focused Warehouse Specialist Skilled in Logistics & Forklift Operations Reliable Warehouse Worker Known for Speed, Accuracy, and Physical Endurance Detail-Oriented Picker/Packer with Proven Track Record in Fast-Paced Environments Schaumburg, IL 60194
*************@*****.***
Professional Summary
What sets me apart is my genuine passion for helping others. I genuinely enjoy interacting with customers, listening to their concerns, and finding the best possible solutions. My positive attitude and ability to remain calm under pressure have consistently earned me praise from both customers and colleagues.
Thank you for considering my application
Sincerely,
Marcus Carter
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
ConnectUs Corporation-Chicago, IL
January 2025 to June 2025
Temp position and medical leave
Customer Service Associate
TruGreen-Chicago, IL
August 2022 to March 2025
1. Answering Inquiries: Responding to customer questions via phone, email, chat, or in person. 2. Resolving Issues: Handling complaints and providing solutions to customer problems. 3. Processing Orders: Taking orders, processing returns, and managing exchanges. 4. Providing Information: Offering detailed information about products, services, and policies. 5. Maintaining Records: Keeping accurate records of customer interactions and transactions. 6. Upselling and Cross-Selling: Suggesting additional products or services that may benefit the customer. 7. Technical Support: Assisting customers with technical issues or troubleshooting problems. 8. Feedback Collection: Gathering customer feedback to improve services and products. Warehouse Worker
PepsiCo-Munster, IN
January 2020 to September 2024
• Building pallets of products for delivery trucks
• Loading and unloading shipments with attention to accuracy Working from order sheets or systems to fulfill product loads
Tech Expert
Comcast Cable and Xfinity Internet-Remote
February 2017 to January 2023
1. Answering Inquiries: Responding to customer questions via phone, email, chat, or in person. 2. Resolving Issues: Handling complaints and providing solutions to customer problems. 3. Processing Orders: Taking orders, processing returns, and managing exchanges. 4. Providing Information: Offering detailed information about products, services, and policies. 5. Maintaining Records: Keeping accurate records of customer interactions and transactions. 6. Upselling and Cross-Selling: Suggesting additional products or services that may benefit the customer. 7. Technical Support: Assisting customers with technical issues or troubleshooting problems. 8. Feedback Collection: Gathering customer feedback to improve services and products. Education
Masters in Computer Science
Wilbur Wright College-Chicago, IL
January 2003 to August 2007
Skills
• Call center
• Computer Science
• Customer service
• Live Chat
• Technical support
• Communication skills
• Warehouse experience (8 years)
• Software Troubleshooting
Contact this candidate