Customer Service Agent
Resume:
Armonie Mathis
Atlanta Georgia 30315
*************@*****.***
EXPERIENCE
Georgia Lottery- Atlanta Georgia
Senior Sales Associate
April 2024-Present
● Perform the sales and prize validation duties required to service customers in the day-to-day operations of the GLC kiosks located at GLC Headquarters and the Atlanta Hartsfield Jackson Airport.
● Duties include but are not limited to: selling/validating tickets and processing claims in accordance with established GLC policies and procedures.
● Maximize sales and provide quality customer service. Alaska Airlines - Atlanta Georgia
Customer Service Agent
April 2022 to Present ( Part Time)
● Providing premiere customer service
● Checking In Animals
● Assisting guests for checking-in.
● Making reservations
● Rebooking a flight
● Checking in baggage
● Escort passengers to the boarding gate
● Push wheelchairs when needed
● Answer any questions that passengers may have.
Walmart- Atlanta Georgia
Stocker Team 1
January 2020 to January 2021
● Counting inventory.
● Adding price tags to items.
● Putting products on shelves according to an organized system. Unifi(Spirit Airlines)-Atlanta Georgia
Customer Service Agent
January 2022 to March 2022
● Providing Luggage TAgs
● Check in Passengers
● Calm and Reassure PAssengers
SKILLS
● Team leadership
● Self- Motivated
● Sports enthusiast
● CSM Exercise leader
● Computer proficient
● Stretching expertise
● Skilled motivator
AWARDS
● Honor Roll
● Coke award (For
greeting customers
correctly.
LANGUAGES
● English
● Baggage Concerns
● Deals WIth Departures and arrivals
● Provide Boarding Passes
● Assist with unaccompanied Minors
● Verifying and inspecting passengers
● Follow Strict and security measures.
Amazon-Atlanta Georgia
Delivery Driver
May 2022 to July 2022
● Deliver packages to customers on time and in good condition
● Ensure customer satisfaction by communicating delivery status and addressing customer inquiries
● Load and unload packages from vehicles and follow safety protocols
● Adhere to company policies and procedures while on the job Publix - Atlanta Georgia
Cashier
May 2018 to January 2020
● Greeting Customers Promptly
● Cashier
● Bagger
Accenture- Atlanta Georgia
Skills to Succeed Intern
June 2018 to July 2018
● Worked with a large CPG Retailer
● Built training documentation for a new beverage dispenser, Including: New screens and instructions for users.
● Built a view around voice (Google Home/ Amazon Alexa) to make Recommendations & actions including: Industry examples. Adams Park- Atlanta Georgia
Junior Counselor Recreation
June 2015 to July 2015
● Promotes fitness center programs such as youth basketball camp programs.
● Explained the use of exercise equipment to all participants prioritizing safety at all times.
● Assessed individual progress and suggested appropriate changes.
● Developed safe and effective exercise programs for all campers.
● Immediately reported any damaged or broken equipment. Six Flags Over Georgia- Austell Georgia
Cashier
March 2017 to November 2017
● Received customer payments.
● Greeted customers promptly.
● Totaled bills and calculated taxes.
● Processed customer returns.
● Completed purchase using point of sale systems.
● Assisted on the sales floor as needed to maintain service standards.
● Operated a cash register for cash, check and credit card transactions with 100% accuracy.
EDUCATION
Kipp Atlanta Collegiate -Atlanta Georgia
High School Diploma
August 1, 2016 to May 24, 2019
● Completed 4 years at Kipp Atlanta Collegiate High School.
● Gpa: 3.4
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