Customer Service Data Entry

JENEVIEVE A. WOODS

**** ******** *****, **********, ** 15237 412-***-**** **************@*****.***

OBJECTIVE: Seeking a challenging position where I can demonstrate and expand the knowledge and skills gained through my employment and education to make a significant contribution to organizational success.

SKILLS SUMMARY

Proficient in Microsoft Office, Excel, PowerPoint, Microsoft Word, Google Docs, and Google Spreadsheets.

Strong administrative, data entry, research, and professional writing/editing skills.

Demonstrated organizational, time management, and prioritization skills.

Effective interpersonal and team communication, active listening, and customer service skills.

Problem-solving skills, adaptability, and creativity.

Excellent work ethic, reliability, and willingness to learn.

Strong outreach skills with a passion for helping others.

EDUCATION

Bachelor of Arts: Psychology/Professional Writing December 2020

La Roche University, Pittsburgh, PA

●GPA: 3.8, Dean’s List 2018, 2019, 2020.

●Recipient of the Walter & Dolores Bold and the Dr. A. Kenneth & Doris Hesselberg endowed scholarship for academic merit (2020 - 2021).

EXPERIENCE

Manager of Special Projects/Support and Communications Intern January 2021 - Present

MitoAction, Boston, MA (virtual), Supervisor: Kira Mann

●Researched medical specialists specializing in treatment for Mitochondrial Disease and updated information in the database. Resource increased access for patients seeking information about available treatment providers.

●Completed transcription of recorded audio presentations from medical professionals into user-friendly documents for education and outreach.

●Demonstrated research and professional writing skills to confirm accurate medical terminology and edit written documents.

●Identified patients and entered data into spreadsheets to track for participation in clinical trials.

Lead Registration Representative May 2024- August 2025 Community College of Allegheny County, Superior: Rachel Boring

●Oversaw valuable spreadsheets, acting as the main point of contact for updating, inputting, and organizing information in spreadsheets.

●Utilized customer service, addressing various needs of current, prospective, and visiting college students, as well as the needs of faculty.

●Reliably and effectively addressed concerns and issues through in-person, online, and phone interactions.

ACCOMPLISHMENTS

MitoAction Program Support- “Positive Peach Packages” https://www.mitoaction.org/programs-support/patient-and-family-support/positive-peach-packages/

VOLUNTEERING

Repurposed 2012-2017Thrift store supporting Living in Liberty, an organization that aids victims of human trafficking https://repurposedpgh.com/

PUBLISHED AUTHOR

Published Four Books – ( Universal Acceptance of All People, Play Your Way, My Poems are Yours, Celebrating Life) https://www.amazon.com/Peach-Exceptional-Inspiring-Universal-Acceptance/dp/153*******

References provided upon request

Contact this candidate