It Support Technical

James Michael Aigotti

***************@*****.*** Bronx, NY 10451 linkedin.com/in/james-aigotti-5479b4377 631-***-****

TECHNICAL SUPPORT PROFESSIONAL

An entry-level technical professional working on a CompTIA A+ certification. Excited to dive deeper into the technology world, specifically computers. Known as a hardworking and focused person, who is personable and goal-oriented. Excited to utilize my newly acquired technical skills as a future IT Support Analyst. I want to secure a future in IT support, Networking, and or cybersecurity, I am currently learning kali linux doing cisco and coursera courses and programs in my free time.

CORE AND TECHNICAL SKILLS

●Networking: Configure LAN/WLAN/WAN (all 802.11) network routers and printers through secure WEPx, WPAx, and SSID, Ethernet Cabling, Ports.

●Software: Windows 11,10, 8, 7, Vista, Outlook, BIOS/UEFI, Powershell, Zoom, Slack, Photoshop, Ableton Live, Protools. Kali Linux, Ubuntu, BurpSuite, Nmap, Wireshark, Servicenow, OracleVirtualBox, AWS

●Hardware: Installing and configuring Motherboards, Power Supplies, Network Switches, Routers, WAP, and Wireless Range Extender; and Android Phones and Tablets, Expansion Cards such as Graphic Cards, Modems, Network Interface Cards, Sound Cards, RAM, and Printers

●Core Skills: Communications, Team Work, Problem-Solving, Adaptability, Organization, Planning, Leadership

EDUCATION

Per Scholas, IT Support Bronx, NY Graduated : 10/14/2025

CompTIA A+ Certification Received (Pending): 10/2025

UrbanPathways Employee Career Enhancement Program - New York, NY Graduated: 3/2018

Safe Haven Employment Enhancement Program Certificate

Ward Melville Senior High School Setauket, NY Graduated: Regents Diploma

Coursera, Google IT Support Finished: Oct 8th 2025

https://coursera.org/verify/profession/al-cert/WZ8LVOTYVFMH

Coursera, Google Cybersecurity Currently Enrolled(pending)

PROFESSIONAL EXPERIENCE

Porter/ Security Guard (Seasonal), Urbanspace- New York, NY 11/2021-7/2025

●Operated security in the Holliday Markets in Columbus Circle, Herald Square, and Bryant Park, the Day Market in Bryant Park, and the Night Market in Union Square Park.

●Relieved night security in the morning and secured the area until the market was opened. Maintained a clean and secure environment. Helped vendors with anything that was needed.

●Set up and broke down market stalls at the beginning and end of the day.

●Maintained a clean environment, opened and closed vendor spaces, and brought materials to and from storage areas.

Food Prep Manager, Sophia's Lakeland Pizza - Ronkonkoma, NY 7/2008-5/2023

●Prepped and cooked pizza and other menu items for kitchen orders, and operated the cash register.

●Maintained a clean kitchen and deli area, as well as counter help, aiding customers as needed.

●Assisted the management team with restaurant depot runs and ordering equipment from related companies.

●Processed restaurant inventory, making sure that we had enough products and food prep for the week.

●Trained new employees, making sure they can carry out their job properly to ensure customer satisfaction..

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