Customer Service Department Manager

Navdeep Sekhon

647-***-**** **********@*****.*** whitehorse, YT Y1A 2K8

CAREER OBJECTIVE

Highly motivated and results-driven department management professional with experience in retail operations and customer service. Proven track record of driving sales, increasing productivity, and developing dynamic teams to deliver exceptional customer experiences. Adept in leveraging analytics to identify areas of improvement and develop actionable plans to maximize team performance. Committed to building strong relationships with customers and colleagues to foster a positive and productive work environment. SKILLS

Retail Management Goals and Performance Staff Development Inventory and Supply Management Regulatory Standards

EXPERIENCE

DEPARTMENT MANAGER, whitehorse, YT

Walmart Canada, October 2022-Present

• Partakes in the preparation and improvement of all OMNI Partners. Finishes Administrative center Arrangement including Audit of Future Basic food item Request Rundown; Staple Request Everyday Pickup Report; Affirmation of Day to day Orders, ID of Installment Exemptions, Recognizable proof of Picks,

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• Trained and supervised associates on customer service excellence and strong company culture. DEPARTMENT MANAGER, Mississauga, ON

NLI International,

• Experience operating and maintaining a Forklift

• Experience handling dangerous goods preferred

• Experience loading/unloading flat deck freight preferred

• Ability to lift freight up to 50 lbs

July 2020-September 2022

• Trained and supervised associates on customer service excellence and strong company culture

• Operate a Bobcat to perform various tasks on site CONSTRUCTION WORKER, Burnaby, BC

Nova Drywall, August 2018-April 2020

• Used hand drill and saw machine to cut required measurements of materials.

• Followed verbal and written instructions from supervisors.

• Basic Electrical Knowledge.

Collaborated with other crew members to complete tasks in an effective manner; worked both independently and as part of a team.

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• Basic Plumbing Knowledge.

EDUCATION

GRADE 12TH, Raikot

Raikot Public School, March 2013

CERTIFICATIONS

• Forklift license • Class 5

• Air breaks • Bobcat training

REFERENCES

References available upon request

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