Customer Service Administrative Assistant

Shawna Fowlks

*** ****** ***

Avon, Illinois ****5

Phone: 319-***-**** **********@*******.***

Skills

Sound knowledge of office etiquette and phone manners. Strong interpersonal and customer service skills. Invoicing, billing and literate in several computer programs. Posting insurance and self pay payments.

Detail oriented, ability to multi task, Self starter, independent and self motivated. Ability to effectively communicate, focus, learn, and strategize. Efficient, ability to network, money management, ordering, scheduling and time management.

Experience

11/2022- Current

Western Illinois Regional Council, Macomb, IL- Administrative Assistant/Receptionist

Multiphone line

Appointment scheduling

Application assistance

Inbound payments

Mailings inbound and outbound

Frontline in-person assistance at the facility

Client account assistance

Client enrollment for current programs in the community

06/2022- 11/2022

MEC Energy Services, Burlington IA- General Clerk II

●Scan, upload and organize agricultural documentation

●Data Entry

●Word processing

●Adobe, Outlook and Excel fluent

●Administrative Support Services

09/2016 - 09/2021

J&S Electronics Business Systems, Burlington IA-Accounts Receivable Clerk

●Multi phone line inbound/outbound calls

●Scheduling and management of service calls between client and technician

●Ordering office supplies

●Customer billing

●Customer invoicing

●Office filing

●Daily cash drawer management

●Collecting and posting payments on customer accounts

●Customer account management and maintenance; including supplies, reordering and service

05/2008- 09/2016

Burlington Area Family Practice, West Burlington IA- Cashier/Receptionist

●Patient accounts receivable

●Coding and Billing

●Inbound/outbound calls on a multi phone line

●Customer appointment management

●Inbound/outbound electronic health record management

●Insurance eligibility and verification

Education

Southeastern Community College - Associates Degree

Medical office Administration

Awards

Member of the 3.8 GPA- Honors Graduate

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