Phlebotomist
Resume:
RAVEN THOMAS
CUSTOMER SERVICE
Birmingham, AL
****************@*******.***
PROFESSIONAL PROFILE
Detail-oriented and analytical Claim Benefit Specialist with 6+ years of experience in dental and medical claims adjudication, benefits processing, and coverage verification across Medicare, Medicaid, and commercial plans. Customer Representative talk to customer insure getting everything for a customer.
EXPERIENCE
Phlebotomy Technician
Grandview Hospital Birmingham Al Sep 2025 - Present
Successfully drew blood samples from over 100 patients daily, ensuring proper labeling and handling to maintain sample integrity and patient confidentiality.
Conducted routine quality checks and maintenance of phlebotomy equipment, ensuring all machinery met health and safety standards and reduced downtime by 30%.
Account Representative
T-Mobile Birmingham, Al Nov 2023 - Jun 2025
Resolved complex customer issues, resulting in a 95% customer satisfaction rating.
Developed and delivered training programs for new account representatives, resulting in a 20% increase in team productivity.
Awarded "Account Representative of the Year" for consistently exceeding sales targets and providing exceptional customer service.
Claim Processing Specialist
Progressive Birmingham Feb 2023 - Nov 2023
Streamlined claim verification procedures, reducing processing time by 30% and increasing overall team productivity.
Played a key role in implementing a new claims management software, resulting in a 25% increase in efficiency and a 15% decrease in claim resolution times.
Achieved a consistent customer satisfaction score of 95% or higher through accurate claim resolution and effective communication with policyholders.
Conducted comprehensive audits on over 500 claims to ensure compliance with regulatory standards, reducing liability and error-related costs by 10%.
Patient Registration
Brookwood Hospital Birmingham, AL Jan 2022 - Jan 2023
Successfully transported an average of 20 patients per day ensuring their safe and timely arrival to their designated locations
Implemented a new patient tracking system resulting in a 20% increase in efficiency and a reduction in wait times for patients
Assisted in the successful relocation of the hospital's emergency department ensuring a smooth transition and minimal disruption to patient care
Successfully reduced patient wait times by 15% by streamlining the registration process and improving data entry efficiency.
Identified and resolved insurance verification issues, decreasing billing errors by 40%.
Facilitated the registration of over 200 patients daily while maintaining a 95% accuracy rate in data entry.
Customer Service Agent
Hilton remote Remote Temp Jan 2021 - Jan 2022
Took responsibility for processing customer orders, achieving a 100% on-time rating for the first time at the facility
Managed the daily planning, coordination, and supervision of 45 staff members effectively, ensuring stringent compliance with vessel safety standards
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Checked to ensure that appropriate changes were made to resolve customers' problems
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Customer Service Representative
WalMart Birmingham, AL Jan 2019 - Jan 2021
Achieved a 95% customer satisfaction rating by consistently providing prompt and efficient service
Resolved an average of 50 customer inquiries per day, ensuring a high level of customer retention
Successfully handled and resolved escalated customer complaints, resulting in a 30% decrease in customer escalations
KEY SKILLS AND STRENGTHS
Providing Exceptional Service
Building Loyal Relationships
Solving Problems
Increasing Sales
Active Listening
Patience
Communication Skills
Conflict Resolution
Time Management
Attention to Detail
Teamwork
EDUCATION
High School Diploma
FairField High School Fairfield, AL
SKILLS
Venipuncture, specimen collection, laboratory safety, infection control, equipment proficiency (e.g., butterfly needles, blood collection tubes
CERTIFICATIONS & LICENSES
Certified Phlebotomy Technician
Phlebotomyink
Venipuncture, specimen collection, laboratory safety, infection control, equipment proficiency (e.g., butterfly needles, blood collection tubes
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