Customer Service Relations

Joshua Nance

916-***-**** ******.*******@*****.***

West Sacramento, CA 95691

Quick learning and positive worker, that excels with customer relations and satisfaction. I like to stay busy and have a passion for cars which I am consistently working on. I think I would be a great addition to your team to boost sales, meet quotas and bring positivity. I would like to obtain a position with a company that can benefit from my experience and can-do attitude.

SUMMARY

• Computer proficient

• Proficient with POS systems

• Excellent interpersonal and

communication skills

• Experienced in sales and quota

expectations

• Excels in quick paced environments

• Quick learner

• Fun, energetic, and positive

• Excellent with customer service

SKILLS

02/2025 - Current

08/2020 - 01/2025

05/2013 - 01/2019

Customer Service Representative

Crash Champions Rancho Cordova, California

• Check in parts, make sure they are correct and not damaged.

• Greet customers and build a good relationship with them.

• Answer phone calls, update customers on their vehicles

• Scan checks and do account receivables

Reception

Jimmys Barber Garage West Sacramento, USA

• Training new employees to be quick and efficient

• Boosted sales by obtaining new clients and keeping our regulars happy

• Managing the phones, Cashiering, appointment scheduling and filling out time clocks

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Identified opportunities for upselling additional products or services based on customer needs.

• Developed strong relationships with customers by providing personalized assistance and support.

• Answered customer inquiries and provided accurate information regarding products and services.

• Developed positive relationships with customers through friendly interactions. Production Manager

Niello Collision Center Sacramento, USA

• Started as a porter then was able to make my way up to the Collision center in 2015 EXPERIENCE

• Detailing and learning new skills such as polishing

• Quickly proved that I was ready for more and was promoted to production manager

• Assigned productive body technicians and painters

• Communicated with estimators to find the best cost and achieve goals and quotas

• Worked with technicians to excel in quality of service and scheduling Graduate Certificate 05/2010

OAKMONT HIGH SCHOOL, ROSEVILLE, CALIFORNIA

• COLLAGE PREPARATION COURSES

• LEADERSHIP ROLES AND SKILLS

• SCHOOL FUNDRAISERS AND COMMUNITY SERVICE

EDUCATION AND

TRAINING

• Music

• Car meets and builds

• Social outings with friends

HOBBIES AND INTERESTS

• Jeff Douglass, Friend 530-***-****

• Mahriya Ronzo, Barber shop manager, 530-***-**** REFERENCES

Contact this candidate