Quality Analyst Software Testing

Sushma Sharma

Dallas, TX ***************@*****.***

Career Objective

Detail-oriented Software Testing Quality Analyst with extensive experience in manual and automated testing, seeking an IT Quality Analyst position to ensure software quality, improve testing processes, and deliver reliable digital solutions through analysis and teamwork.

Education

Master of Science in Computer Information Systems

Bellevue University, Omaha, Nebraska - 2002

Master of Science in Botany

Tribhuvan University, Nepal - 1993

Work Experience

Quality Analyst Nov 2014 - Sept 2025

Forward Air Corporation, Dallas, TX

Conducted software testing to ensure functionality, performance, and reliability of IT systems. Designed and executed detailed test cases for both manual and automated testing and collaborated with developers and business analysts to improve software quality.

Guaranteed Service (GS)

-Developed and executed API, EDI, UI, and UAT software testing payloads for the Guaranteed Service project designed to capture charges related to local delivery, while adhering to all local rules and regulations, leading to a net new revenue stream.

-Verified all AS400 and Oracle database tables related to GS, tested API & EDI shipment booking payloads. Ran through the whole process from booking to Billing and verified the charges from the Test environment as well as UAT testing from the Production environment.

Density 2.0 and Oversize shipment

-Conducted software testing for managing oversized shipment requests, with unique challenges based on customers, which yielded successful deployment of Density 2.0 and Oversize shipment management system.

-Identified and defined the billing and invoicing impact conditions, where the automation rejects inputs or alert users to conditions to be corrected. Verified the Density audit table and set the Density. Moved the shipment status all the way from invoicing to Billing from Test environment as well as UAT testing.

Storage Charge

-Tested release, including API payloads and AS400 software, customer billing system, allowing a new stream of revenue tied to extra fees related to excess storage or delayed delivery.

Quality Analyst Oct 2009 - Sept 2014

Interconnect Wiring, Fort Worth, TX

Tested application interfaces, including developing user procedures for audit and acceptance testing by developing test plans, cases and execution designed to assist in QA processes.

-Developed and executed test cases for UAT and QA of applications related to F-16 wiring harness development

Application Developer Mar 2003 – Jul 2009

First Data Corporation, Omaha, NE

Developed end of month and daily reports using an automated process to gather information from service analysts to gather requirements from all business areas. Reports were used by leadership to prioritize projects and development backlogs.

-Developed, documented and reviewed use cases and functional specification documents to build test cases, primarily utilizing Hyperion and PL/SQL

Technical Skills

Testing Types: Manual Testing, API Testing, UI Testing, EDI, UAT, Backend Testing

Tools & Technologies: Postman, SOAP, Selenium, Tosca, AS400, ATOP, Maximo, Azure, ServiceNow, Salesforce, Oracle, SQL, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)

Methodologies: Agile, SDLC, QA Process Improvement, Defect Tracking & Root Cause Analysis

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