Property Manager Customer Services

Vernessia Gill

Chicago, IL ***** *****@****.*********.***

Phone Number: 773-***-****

Seeking an opportunity to use my skills and expertise to help executives, coordinators, mangers, and associates.

Skills

Microsoft Office Process Invoices

Implementing Improvements Report Analysis

Critical Thinking Scheduling Tools

Customer Services Master Degree

Experience

Clerk Assistant

Chicago Board Of Election - Chicago, Illinois

Answer phone inquires regarding information for elections judges and election coordinators

Informed Election Judges on rules and regulation located in election handbook

Answer phone calls, maintain files and reports, sorting mail

Update all names, current address and election party of judges and coordinators

Direct calls to appropriate department, notified election judges of dates for training classes

08/2024 - 11/2024

Documents Auditor

Help At Home

Update missing files

Correct paperwork to make files completed

Updated and verified care-aid certifications

Gather information for supervisors regarding care-aid performance with clients

Notified care aides to record duties provided to clients

Report all falls and brushing in daily report

Answer care aides questions regarding forms and request for vacations

01/2023 - 06/2023

High Rise Concierge

Flats LLC-Chicago,IL

Meeting, greeting and directing residents and guest

Call or text residents that guests have arrive

Report residents complaints to property manager and record work orders

Notified residents of packages delivery from merchants

Monitor lobby traffic and alert residents of food deliveries

10/2019 - 12/2021

Concierge

Garda Security - Chicago,IL

Maintain daily tenant maintenance reports, for management

Received rent payments and enter transactions into spreadsheets

Coordinated general maintenance and repairs to keep building facilities operational

Kept daily reports of workorders that were completed by maintenance

Escalated critical issues to property manager for immediate solution.

Office Assistant

Phoenix Enterprise II, LLC

Received and routed incoming calls to management

Recorded and process orders for elevators repair services

Billed Chicago Housing Authority for all services

Verified appointment for elevator services

11/2018-02/2019

Education

Roosevelt University: Bachelor of Science in Business Administration - 2007/2011

Keller Graduate School of Management-DeVry University - 2013/2016

Master of Accounting and Financial Management

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