Customer Service Administrative Support

DEANGELA HINES

Lithia Spring, Georgia ***** 678-***-**** *****************@*****.***

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Skills

Check Processing

Database Management

Office Administration

Reception Oversight

Minute Taking

Calendar Management

Appointment Scheduling

Spreadsheet Management

Scheduling

Data Entry

Clerical Support

Filing

Microsoft Excel

Customer Service

Experience

Administrative Assistant Sep 2023 to Current

Emory Decatur Hospital Decatur, GA

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Customer Service Representative Jul 2020 to Apr 2023 TitleMax Deca, GA

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Dispatcher Jun 2019 to Dec 2020

Martin Brower Lithia Spring, Georgia

Received and dispatched calls for emergency services. Received and dispatched calls for emergency services. Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Updated records of driver locations, delays, and cancellations. Created daily reports detailing response times, call volumes, and other pertinent information.

Education and Training

High School Diploma May 2016

SOUTH ATLANTA HIGH SCHOOL ATLANTA, GA

[2016] - Honor Roll

Bachelor of Science

Clayton State University Morrow, GA

Contact this candidate