Customer Service Satisfaction

Keonna Richardson

Email: *******************@*****.***

Address: *** * ******** **

Phone Number: 948-***-****

SKILLS

Time management

Excellent communication skills

Problem-solving ability

Empathy and emotional intelligence

Active listening skills

Conflict resolution

Team collaboration

Adaptability

OBJECTIVE

Dynamic customer service with over 5 years of experience in resolving customer inquiries and providing exceptional support in fast-paced environments.

Detail-oriented customer service skilled in managing high-volume calls and ensuring customer satisfaction through effective problem-solving.

Processing payments and ensuring accurate information while following company policies.

EXPERIENCE

CUSTOMER SERVICE / SALES ROLE AT LIFE PROTECT 247 June 2024- September 2025

. provided excellent customer service by resolving questions and concerns in a timely matter.

. handled payments over the phone.

. selling medical alert devices following a specific script and protocol.

CUSTOMER SERVICE ROLE AT LIVE CHAT

NOROLK, VA FEB 2022- MARCH 2024

Provided exceptional customer service support by resolving inquiries and complaints, leading to a 95% customer satisfaction rating.

Managed a high volume of inbound calls, efficiently addressing customer needs and consistently achieving performance targets.

Collaborated with team members to implement new processes that improved response times and reduced customer wait times by 20%.

CUSTOMER SERVICE ROLE AT DOMINOS

NORFOLK,VA FEB 2021-DEC 2022

Managed customer complaints effectively, ensuring resolution and maintaining customer satisfaction.

Handled customer inquiries and complaints efficiently, ensuring a high level of satisfaction. Trained new staff on company policies and customer service best practices.

CUSTOMER SERVICE ROLE AT LIFE OPPS 24/7

NORFOLK,VA JUNE 2020- JAN 2021

Handled escalated complaints with professionalism, resulting in successful resolutions Managed high-volume customer interactions through phone and email support Trained new team members on customer service protocols and software

EDUCATION

Norfolk,Va

Aug 2022Present

ASSOCIATES

Tidewater Community College

Norfolk,Va

Sep 2014Jun 2018

ADVANCED DIPLOMA

Lake Taylor High

REFERENCES

Elijah Whitehead - 948-***-****

Candace Richardson - 757-***-****

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