Customer Service Inventory Management

MARK CASTRO

Oakland, CA

Email: ***********@*****.***

Phone: 510-***-****

Objective:

To obtain a Warehouse position where I can utilize my experience in material handling, inventory management, and certified forklift operation to contribute to a safe, efficient, and productive warehouse environment.

Skills:

● Forklift Certified

● Shipping & Receiving

● Order Packing

● Warehouse Safety Procedures

● Pallet Jack & Hand Truck Operation

● Loading & Unloading Trucks

● RF Scanner Use

● Basic Computer Skills (WMS, Microsoft Excel)

● Team Collaboration & Communication

● Provide great customer service

● Effective team member

● Creative approach to problem-solving

● Organized and detail oriented

● Compassionate and patient

● Strong work ethic

● Time management

● Warehouse experience

● Machine operator

Employment, Volunteer Work and Training History:

HYVE

Shipping and Receiving Clerk Fremont, CA Aug 2025 – Sept 2025

● Order Picking: Accurately pick items from designated locations in the warehouse based on customer orders, ensuring proper labeling and quantity verification.

● Packaging Assistance: Assist in packing picked items, including labeling and preparing them for shipping, to support the Shipping teams’ workflow.

● Inbound Receiving: Receive incoming shipments, check the quality and quantity of items, and ensure proper documentation and labeling of received goods.

● Stock Organization: Help organize and store received items in their designated warehouse locations, ensuring efficient space utilization and easy retrieval.

● Inventory Counting: Assist in periodic inventory counts and audits to verify stock levels, and report any discrepancies or shortages to the Inventory Control team.

● Data Entry: Enter inventory-related data, including received and picked quantities, into the Warehouse Management System WMS or inventory tracking software for accurate record keeping.

● Order Preparation: Prepare packages for shipping, ensuring that the correct items are included, labels are accurate, and items are adequately protected for transit.

● Loading Assistance: Assist in loading outgoing shipments onto trucks or delivery vehicles, following safety protocols and guidelines to ensure safety. ECO STAR

Field Marketing Alameda, CA Sept 2024 – Feb 2025

● Engaged in direct customer interactions to promote company products.

● Distributed marketing materials such as flyers and samples.

● Provided demonstrations to educate potential customers about offerings STAGE MONKEY

Carpenter Assistant Stockton, CA May 2024 – Sept 2024

● Operate forklifts to move pallets and materials in the warehouse.

● Load/unload trucks and stage inventory for shipment.

● Accurately pick, pack, and label orders using RF scanners.

● Maintain a clean and safe work environment following OSHA guidelines.

● Assist with cycle counts and inventory audits.

CALTRANS

Freeway Maintenance Worker Oakland, CA Aug 2023 – Mar 2024

● Ensued safety and clear access for emergency vehicles.

● Provided landscaping and weeding services along and major highways.

● Handled incoming shipments and processed outbound deliveries.

● Operated electric pallet jack and reach truck for product movement.

● Kept inventory records updated and participated in stock rotation.

● Assisted in training new warehouse staff.

Education & Certifications:

Rubicon Programs’ Foundational Workshops Cert. Oakland, CA 07/2025 GED

Independent Coursework Progress

El Rancho Continuation High School

REFERENCES AVAILABLE UPON REQUESTS

Contact this candidate