Administrative Suppirt, part time

Valerie Fernandes

Queens, NY 929-***-**** ************@******.***

Professional Summary

Proactive administrative support professional with 15 years of experience supporting institutional objectives and client/customer experience. Expertise includes attorney support, documentation, issue resolution, and strategic communication. Collaborative and engaging, with a proven track record of liaising across internal and external personnel to facilitate productive, positive workflows and ensure that individuals are satisfied with service delivery.

Work Experience

Stat Profit Recovery Consultants Inc. Queens, NY Secretary March 2019 – April 2025

● Coordinate appointments and meetings to ensure seamless scheduling, efficient use of time, and company resources

● Draft, revise, and proofread various documents ranging from letters to comprehensive reports, maintaining a high standard of clarity and accuracy

● Provide prompt and precise communication to general inquiries through phone and email, delivering accurate information to meet the needs of the audience

● Handle the reception and distribution of incoming mail and deliveries while overseeing outgoing mail and courier services for optimal efficiency, timely movement of mail/communication, and reliability Sylvan Learning Center Rego Park, NY

Center Assistant July 2017 – February 2019

● Employed database management techniques to organize and update information, ensuring the integrity and accessibility of vital data

● Provided comprehensive administrative support to the owner, handling tasks ranging from appointment scheduling to document preparation with precision and efficiency

● Facilitated a seamless registration experience for new students, guiding them through enrollment procedures and ensuring all necessary documentation was accurately processed

● Engaged in detailed discussions with parents, articulately explaining diverse programs present, addressing specific concerns, and tailoring recommendations to individual student needs

● Methodically administered evaluation tests to prospective students, employing a standardized approach to assess their academic strengths and weaknesses, allowing for personalized educational planning Mount Sinai Queens Astoria, NY

Administrative Assistant to Chief Medical Officer (Temporary Assignment) February 2017 – May 2017

● Executed calendar management with precision, incorporating prioritization and strategic scheduling techniques to optimize the chief medical officer's daily commitments

● Collaboratively coordinated the chief medical officer's daily agenda, ensuring a harmonious balance of professional engagements and commitments

● Meticulously prepared and distributed various forms of communication, showcasing a keen eye for detail and an adherence to high-quality standards in document creation and timely dissemination

● Efficiently set up materials for board meetings, orchestrating a seamless flow of information by organizing and presenting documents effectively

● Implemented rigorous cost control measures, scrutinizing and managing expenses judiciously to enhance financial efficiency and resource allocation Personal Sabbatical December 2015 – February 2017

● Took time away from full-time employment to serve as a primary caretaker for an elderly family member Rosa Fine Dining Park Slope, NY

Administrative Assistant December 2010 – December 2015

● Delivered comprehensive administrative and clerical support to restaurant principals, managing communication, scheduling, and document preparation with meticulous attention to detail

● Executed the invoicing process with precision, overseeing the entire billing cycle and promptly addressing any discrepancies to maintain financial accuracy

● Skillfully coordinated and supervised various parties and events, from planning logistics to overseeing execution, ensuring a seamless and enjoyable experience for guests

● Systematically organized and maintained employee files, implementing a structured approach to managing rotating shifts to foster an efficient and well-coordinated workforce within the restaurant Additional Experience

Elmhurst Hospital Secretary

● Conducted meticulous screening of telephone calls for the surgery department, ensuring prompt and efficient communication while overseeing inquiry and message distribution

● Assumed a pivotal role in residents' daily dictation procedures, overseeing the transcription and documentation process to uphold accuracy, completeness, and timely record-keeping

● Implemented an organized electronic filing system, categorizing and structuring digital records for easy retrieval to streamline information management within the surgery department Skills

Database Management, Administrative Support, Documentation, Data Entry & Analysis, Calendar Management, Email Communication, Invoicing, Regulatory Compliance, Scheduling, Accounts Payable & Receivable

Technologies

Microsoft Word, QuickBooks

Education

Coursework Completed in Accounting Queensborough Community College Community Engagement

Former Volunteer Police Athletic League, Manhattan

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