Customer Service Representative
Resume:
April Crow
Terre Haute, IN *****
*************@*****.***
Professional Summary
Very proficient with computers and all Microsoft programs. Exceptional at multitasking and customer service. Currently enrolled in college to get a degree for my Bachelor’s in Healthcare Administration. Authorized to work in the US for any employer
Work Experience
HR Assistant
GOLDEN HEART HOME HEALTH CARE-Terre Haute, IN
October 2024 to February 2025
Hire caregivers, HHA and CNA’s, hold orientation for each new employee. Schedule every employee for their visits. Also was on call for anyone that wasn’t able to work their shift. Medical Call Center Specialist
Union Health-Terre Haute, IN
June 2024 to October 2024
We answer all incoming calls for Union Medical Group Doctors and their Specialty Services. We schedule, reschedule and cancel all appointments for Union Health. Front Desk Receptionist/Administrative Assistant
Econo Lodge-Terre Haute, IN
September 2021 to June 2024
Check in guests as they come in to the motel, provide general customer service Machine Operator
Sony-Terre Haute, IN
June 2020 to January 2021
Operate a packaging line machine that put together PlayStation games and DVDs Direct Support Professional
Help at Home-Terre Haute, IN
August 2017 to February 2018
Provide in home care to people with disabilities.
Customer Service Representative
Alorica-Terre Haute, IN
July 2010 to June 2016
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges. Direct Support Professional
BRIDGES OF INDIANA-Terre Haute, IN
April 2014 to February 2016
Provide in home care to people with disabilities.
Customer Service Representative
Solix Inc-Terre Haute, IN
August 2008 to June 2010
Answered inbound calls for AT&T, also upsold internet and DirecTV Education
Bachelor's degree in Healthcare Administration
Purdue - West Lafayette, IN
January 2022 to Present
Skills
• CNC Lathe
• Assembly
• fast learner
• English
• Machine Operator
• Manufacturing
• Basic math
• CNC
• CNC Programming
• Excel
• Quality Inspection
• Forklift
• problem solving
• Data Entry
• Microsoft Word
• Packaging
• Powerpoint
Certifications and Licenses
CPR Certification
June 2024 to June 2026
First Aid Certification
June 2024 to June 2026
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