Service Representative Customer
Resume:
Joseph T. Riggi
*** ****** ***** **********, *.J. 08759
908-***-**** * **********@*****.***
ACCOMPLISHMENTS
Maximus, Princeton, N.J. 2022-2025
Document Analysist
Document Analyst reviewing CSR application verification submissions.
Responsibilities include Mail Room Operations sorting and scanning incoming mail.
Outbound Call Customer Service Representative for medical coverage cost approvals.
Document Scanner, patch separations and pre-flight operations quality control agent.
On-Line and Remote application approvals and outbound calls
Apple One, Princeton, N.J. 2018-2022
Consultant
In-Bound Customer Service Representative for Software Programs and Hardware Al advertising
Client Medical Coverage renewal and information CSR for worldwide airline account
Client Document Analyst for medical coverage insurance verifications cost reduction
Coast Guard AUX, Cape May, N.J. 2014-2018
1.8.0. Officer
Information Services analyzing communications reports, accountability and patrol hours
Responsibilities included Barnegat Bay boat patrols and boat safety classes
Implemented Public Relations Media information for increased citizen safety awareness
EDUCATION
Kean University, Union, New Jersey - Master of Science, M.S. 2004
Major: Graphic Communications Management
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