Personal Assistant

OLUWASEUN MICHAEL OGUNFOWORA

* ***** *** *****, **********, Lagos - Nigeria

Telephone: +234**********

Whatsapp: +234**********

********@*****.***

www.linkedin.com/in/ogunfowora-oluwaseun-994260230

SUMMARY

To apply myself diligently in serving my employer by delivering excellence in all assigned duties, while continuously developing my personal skills to contribute meaningfully to the achievement of the organization's strategic and corporate goals

EXPERIENCE

CORPORATE CONNECTIONS INTERNATIONAL AIR SERVICES LTD

Opebi, Ikeja, Lagos, Nigeria

Air Ticketing & Reservation Officer 02/2010 to Current

Advise customers regarding flight enquiries, checking availability and confirming reservations.

Manage booking enquiries via telephone, email, and in-person, providing prompt and courteous service to customers.

Compiled travel information and schedule into clear itineraries and document packages for travelers.

Handle modifications, cancellations, and special requests with a focus on customer’s satisfaction.

Process ticket reservations, amendments and cancellations efficiently, maximizing customers satisfaction.

Handle customer’s complaints with empathy and professionalism, offering viable solutions to address concerns.

Print tickets, passes and brochures for customers and explain terms of each.

Utilize computer reservation systems to book tickets, ensuring accuracy in transactions.

Maintain up-to-date knowledge of Airline policies, travel regulations, and visa requirements

CORPORATE CONNECTIONS INTERNATIONAL AIR SERVICES LTD

Opebi, Ikeja, Lagos, Nigeria

Customer Service Representative 06/2009 - 11/2009

Utilizing basic computer system to book reservations

Following up customers via calls, emails and text messages to maintain business relationship

Setting up meetings via zoom or in-person.

SKILLS

Excellent customer service

Excellent interpersonal skill

Excellent computer user

Strong verbal and written communication

Microsoft Office (Word, Excel, Powerpoint)

Well mannered

Good team player

Organized

LANGUAGES

English: Excellent

Yoruba: Excellent

EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 2024 to Current

University of Lagos, Akoka, Lagos

ADVANCE DIPLOMA AIR TICKETING & RESERVATION 2009

Universal School of Aviation, Lagos

GSCE 2006

Starlight College, Ejigbo Lagos

FIRST LEAVING CERTIFICATE 2000

F.G.C Staff Nur/Pry Sch., Odogbolu Ogun State

REFERENCES

Mr. Josph Ojo - Managing Director of Tescolight Electrical Company +234**********)

Mr. Adeniyi Adewale - Head of Department, All - Joy Schools +234**********)

HOBBIES AND INTERESTS

Traveling - Cultural awareness and adaptability

Volunteering - Responsibility and empathy

Reading - Continuous learning

Public Speaking - Conference and communication

Team Sports - Collaboration and leadership

CERTIFICATIONS

Universal School of Aviation 2009

Ticketing and Reservation Course

Sabre Travel Network (GDS) 2010

Computer Reservation Training System

Amadeus (GDS) 2012

PNR and Fare Training

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