Customer Service Technical Support
Resume:
JANICE REYNOLDS
**********@*****.***
Beaumont, Texas 77706
SKILLS
Project Team Building
Employee Training
Repairs
Technical Support
Predictive and Preventive Maintenance
Quality Management
Customer Service
EDUCATION
Lamar University
Beaumont, TX • 05/1992
Bachelor of Science: Political Science
Rotated stock to achieve optimum appeal and minimize shrinkage.
Hagemeyer NA - Technician II
12/2008 - 09/2013
Trained all employees on Respiratory protection,.
Trained on Donning and Cleaning respiratory equipment.
Trained Hagemeyer employees on Fall Protection Inspection.
Trained Hagemeyer employees and customers on calibration of portable gas meters.
Trained Hagemeyer employees on repair of various portable gas meter.
Trained Hagemeyer employees on conducting Quantitative Fit Testing.
Trained Hagemeyer employees on proper use of high pressure equipment,
Installed, calibrated and configured combustible toxic gas detectors Disassembled broken and defective equipment to facilitate repairs Reassembled equipment after completed repairs Used hand tools to replace defective equipment parts Responded to corrective maintenance request in a timely manner Maintained spare equipment and parts and managed inventory Conducted regular inspections and calibrations on detection meters Conducted office/onsite Quantitative Fit Testing Conducted regular inspections on Fall Protection equipment Conducted scheduled Scott SCBA PosiChek testing and repairs Ordered supplies, tools and equipment Developed record keeping systems for maintenance and inspections Briefed team members on procedures and project goals Helped co-workers problem solve on various projects Supplied technical and customer service support by phone and in person Worked with manufacturers to serve the customer Worked with order/billing department on all customer equipment sent out for repair Consulted with customers requesting my professional expertise.
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PROFESSIONAL SUMMARY
Dedicated Project Management professional with history of meeting company goals utilizing consistent and organized practices. Customer Service oriented manager who brings strong problem solving and quick decision making skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
WORK HISTORY
Total Safety - Project Manager
Beaumont, TX • 09/2016 – 5/2025
Drove team success through shared vision and recognition of quality performance.
Planned, organized and oversaw the project from beginning to completion
Managed all aspects of personnel
Maintained open communication by presenting regular updates on project status to customers.
Reported regularly to upper management on project budget, progress and technical problems.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Completed assignments ahead of deadline.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
S&S Supplies And Safety – Manager/Lead Technician
Port Arthur, TX • 02/2013 - 09/2016
Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
Rotated merchandise and displays to feature new
products and promotions.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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