Learning Manager

Percy Pasco

**********@*******.*** - 214-***-****

Education

CENTRUM PUCP Business School

Master's Degree in Strategic Talent Management November 2023 EADA Business School

European Master in Strategic HR Management March 2023 Universidad de San Martín de Porres

Bachelor's Degree in Communication March 2002

Specializations (2024):

• Project Management Direction (PMI Standards), HCB Group

• Human-Centric Change Management, Mutta

• Generative AI, Pontificia Universidad Católica del Perú (PUCP)

• Employee Experience, Universidad Peruana de Ciencias Aplicadas (UPC) Professional Experience

Parque del Recuerdo Peru

Learning, Communications and EX Manager January 2025 – Present

• Lead the corporate university initiatives within the learning department.

• Spearheading the communication strategy to ensure effective and cohesive messaging across the organization.

• Designed and implemented the Employee Journey Map, driving institutional employee experience initiatives.

Parque del Recuerdo Peru

Training Manager March 2014 – December 2024

• Directed the adoption of Workplace for 1,200 employees, achieving 100% implementation.

• Developed instructional materials for SAP training, delivering over 100 sessions and ensuring high engagement during the change management process.

• Created and implemented onboarding programs using instructional design principles, boosting sales by 20% within the first month.

• Developed e-learning modules and resources aligned with LMS strategies, achieving 50% adherence to initial training goals.

• Enhanced employee engagement through recognition ceremonies and dynamic learning experiences, improving workplace satisfaction by 10%.

• Managed a corporate training team, ensuring the instructional design and delivery maintained a 90% satisfaction rate in workplace climate surveys. Samsung Peru Peru

CE Trainer Supervisor February 2013 – February 2014

• Developed training content for the Samsung Academy LMS, applying instructional design methodologies to tailor materials for White Line, Audio, and Video teams.

• Designed interactive learning experiences and resources to improve product knowledge for sales and technical teams.

• Managed the rollout of the regional LMS platform in Peru, aligning training design and delivery with global standards and participating in international training programs in South Korea.

• Created market-specific instructional materials, ensuring alignment with regional business needs and KPIs.

Consultant in Training and Commercial Development Peru Overall Business January 2014 – November 2016

• Designed and delivered tailored training programs for commercial teams, improving sales effectiveness and team performance.

• Consulted on organizational training strategies to align business objectives with workforce development.

AUNA Oncosalud Peru

Business Planning Specialist September 2012 – January 2013

• Created a sales commission matrix, optimizing ROI and performance metrics.

• Analyzed commercial reports across national sales channels to inform strategic decisions. Sales Trainer July 2011 – August 2012

• Designed and facilitated sales training programs across national channels, driving improved performance and achieving measurable results in sales effectiveness.

• Led the onboarding process for new commercial personnel nationwide, ensuring a smooth integration and accelerated productivity for new hires. Cirtel Call Center Peru

Training and Quality Manager February 2009 – June 2011

• Enhanced recruitment, training, and quality control processes, improving service standards for key client Telefonica.

Carsa Retail Peru

Sales Manager February 2006 – March 2008

• Led store operations and sales teams, earning recognition as the second-best manager in Lima (Q2 2006).

• Received the Excellence in Credit Placement award (August 2007). Sony Electronics Peru

Training Supervisor April 2005 – December 2005

• Designed and delivered the national training plan, integrating principles of instructional design to create tailored materials that enhanced knowledge retention and engagement.

• Created market-specific e-learning modules and in-person training workshops, aligning with corporate strategies and local requirements.

Skilss

Technical: Microsoft Office Suite, Teams, Zoom, LMS Management, Generative AI (ChatGPT, Dall-E, Leonardo AI), Canva, Powtoon, Articulate 360 Personal: Strategic Vision, Leadership, Communication, Innovation, Instructional Design, Team Development, Professional Ethics, Attention to Detail Courses and Certifications

- Virtual Learning Management in Organizations, Centrum 2021

- Agile Meets Design Thinking, University of Virginia Darden School of Business 2020 Languages

- Spanish: Native

- English: C1

- Portuguese: A1

Extracurricular Activities

Mentoring for Undergraduate Students – University UTP Peru 2023

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