Customer Service Representative

Oluwatosin (Tosin) Babatunde

**** ***** *** **,

Edmonton, Ab T6T 2P6.

********************@*****.*** +1-416-***-**** Profile/Objective

A highly committed individual who can adapt to fast-paced environments while ensuring compliance with safety and quality standards. Possesses excellent communication skills that promote positive interactions with team members and stakeholders. Demonstrates strong problem-solving abilities and can take on leadership roles with minimal supervision. Demonstrates well-developed critical thinking skills and mental agility, along with a solid understanding of Microsoft applications. Dedicated to upholding professionalism and integrity while fostering a positive work environment.

Education

Project Management

Fanshawe College,

London Ontario.

Customer Relationship

Access Bank School of Banking Excellence Leadership Training Lagos Nigeria

LL. B Law

Babcock University Ogun State, Nigeria

Work Experience

Customer Service 2024 - Present

ASAP Appliances

• Greet and assist customers in-store and over the phone, providing product information and service support.

• Handle customer inquiries, complaints, and service requests with professionalism, ensuring timely resolution.

• Process sales transactions accurately, including cash, card, and financing options.

• Maintain customer accounts and records, ensuring accuracy in service history and warranty details.

• Coordinate with service technicians and delivery teams to schedule and follow up on appliance repairs/installations.

• Educate customers on product features, care, and warranty coverage to enhance satisfaction and loyalty.

• Build positive customer relationships that drive repeat business and referrals. Compliance Executive 2021-2024

TotalEnergies Nigeria PLC

• Developed a systematic corporate compliance reporting and monitoring system for the affiliate and the Head Office (Paris), which led to the affiliate receiving an award from the group. This system was recognized as a best practice and adopted by other affiliates.

• Maintained an effective compliance communication program, promoting awareness of the Code of Conduct among all employees and stakeholders, achieving 100% participation in compliance-related training.

• Managed due diligence administration, including reviewing and following up on due diligence questionnaires, and provided support to team members and third parties involved in the process.

• Promoted the Group’s Compliance program to operational entities and associates, such as joint venture partners and station staff, while facilitating training sessions for new and existing staff, dealers, vendors, and transporters.

• Ensured proper filing of all Due Diligence documents for future reference and accessibility.

• Established, implemented, and monitored metrics to evaluate the effectiveness and continuous improvement of Total Nigeria’s ethics and compliance program. Customer Relationship Officer 2014-2021

Access Bank Plc

• Customer complaints resolved by identifying issues and implementing corrective actions, boosting client retention by 25%.

• Managed customer accounts to generate deposits for the bank through active engagement and relationship building.

• Increased the bank's loan portfolio by 15% by issuing loans to qualified customers after thorough due diligence.

• Resolved customer complaints by identifying issues and implementing corrective actions, boosting client retention by 25%.

• Developed a loan app called Quick Bucks, allowing qualifying corporate account holders to access loans without visiting the bank, which increased the bank's income by 15%.

• Ensured alignment between the bank's offerings and customer needs by fulfilling requests, resolving complaints, and building strong relationships.

• Consistently updated knowledge of all company products and services to effectively educate customers.

Volunteer

I Am Female Foundation

• Volunteered every quarter to supply sanitary products to girls under 18 in various schools across Lagos State.

Lagos Food bank

• Volunteered to organize and distribute food, drinks, and water to individuals in the slums. Additional Sills and Interests

• Certified CPR/AED level A 2024-2027

• Reading inspirational and fictional books

• Traveling and exploring tourist locations

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