Desktop Support Associate

KARTHIK T

E-Mail: ****************@*****.***

Contact: 860-***-****

Location: Salem, Tamil Nadu.

Education:

B.E - Government College of Engineering - 2020

Course Completed:

I have completed a Networking and Linux Administration course in FIIT Chennai.

Professional Summary:

Dedicated Desktop Support Associate with 3+ years of experience resolving

hardware/software issues, supporting users, and maintaining IT environments. Skilled in

troubleshooting, system upgrades, Google Workspace management, and delivering

customer-focused solutions.

Experience

Desktop Support Associate - Futurenet Technologies India Pvt Ltd, Chennai [Mar/2022] –

Present • Resolved 95% of support tickets on first contact, exceeding SLA requirements. • Provided remote and onsite technical support to 200+ end-users. • Coordinated IT asset management, reducing procurement expenses by 15%. • Deployed automation scripts to streamline helpdesk workflows, decreasing response

time by 20%. • Diagnosed and resolved hardware, software, and connectivity issues. • Managed maintenance, imaging, and deployment of desktop environments.

Awards: • Best Performer in 2023 & 2025. • Outstanding Performer in 2024.

Skills: • Desktop/Laptop Troubleshooting (Windows/MacOS). • Ticketing & Remote Support Tools. • Network Configuration (TCP/IP, DHCP, VPN. • Hardware: Desktop, Laptop, Printers, Peripherals, Networking Devices.

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