Territory Manager Customer Service
Resume:
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
JOÉL FLESHER
AUSTIN, TX 78741 737-***-**** **********@*****.*** WWW: BOLD PROFILE
Detail Oriented business profession with 25+ years of comprehensive experience in B2B and product distribution in the food and wholegoods industries. Educated, well-rounded candidate, whose experiences, both personally and professionally, lend well in a variety of fields and professions. Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 15+ years of experience in sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Team Collaboration and
Leadership
Customer Relationship
Management
Multitasking and Organization Business Management
JULY 2022-MAY 2024
Territory Manager Unifirst First Aid and Safety Austin Effectively service customer 1st Aid needs on a dedicated, cyclical route
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• Meet monthly revenue goals
• Manage route vehicle inventory, stock receipts
Ensure route vehicle is well maintained by having all preventative maintenance and repairs are done when necessary
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Work in tandem with other departments to assist in customer's employee training needs (CPR, AED, fork lift, disaster preparedness).
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MARCH 2020-MAY 2022
Warehouse Lead E.A. Sween- Austin CDC Austin
Oversee the daily operations of a cold storage food distribution center including in-bound product delivery meant for same day shipping to area convenient stores
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Personally account for, monitor, and report all inventory levels of daily and on-hand products to vendors and management
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Employ FIFO to rotate stock where needed, providing the freshest, safest food products to customers
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Ensure that each of 5 departments spread between 2 locations, are sufficiently staffed and ready for the daily order-pulling process
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Manage 20 person staff of both company employees and temporary staffing
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Coach & mentor warehouse staff members to help each individual grow with the company
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Follow specific guidelines mandated by Top Managers to document employee performance, attendance, and growth
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Understand and adhere to food safety guidelines as required by local, state, and governmental agencies
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Follow HACCP guidelines to ensure food safety is addressed through the analysis and control of biological, chemical, and physical hazards
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Critically analyse the operation and closely monitor departmental progress to meet daily deadlines
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Communicate and work closely with peers and upper
management daily in order to develop and improve on all best practices.
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APRIL 2011-FEBRUARY 2020
Customer Service Rep Texas Outdoor Power Equipment Georgetown TX
Effectively deliver excellent customer service in a wholesale business setting
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Active team member working closely with all departments to insure the company's success, surpassing their growth goals 7 yrs consecutively.
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FEBRUARY 1997-OCTOBER 2011
Customer Service Manager PMA Outdoor Power Equipment Saint Charles, IL
Effectively deliver excellent customer service in a wholesale business setting
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Active team member working closely with all departments to insure the company's success, surpassing their growth goals 12 years consecutively
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Manage all incoming calls, product orders, overseeing all data entry processing, collaborate with shipping department
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EDUCATION
Review shipped orders prior to passing them along to invoicing staff
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• Fill in for various office staff members when needed
• Assist shipping and receiving of high volume days Assist Territory Managers with all advertising, yearly incentive orders, expense accounts, organization of customer open house and key sale events (both in office as well at customers store).
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JUNE 2008
Bachelor of Science-Business Management
University of Phoenix, Warrenville, IL
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