Customer Service Representative

Catalina Gonzalez

*****************@*****.*** 240-***-****

BURKE, VA 22015

WWW: Bold Profile

SUMMARY

Proactive and empathetic Psychology student, highly customer-oriented with a strong service mindset and excellent communication skills. Skilled in communicating with empathy, resolving problems, and building trust in interactions. Seeking an opportunity to apply my problem-solving attitude, patience, and ability to handle situations calmly and efficiently. SKILLS

Excellent verbal and written communication

skills.

Strong active listening skills and empathy.

Skilled in resolving inquiries and handling

objections.

Highly organized and punctual.

Adaptable to diverse client profiles.

Strong teamwork and collaborative skills.

Proficient in Microsoft Excel

EXPERIENCE

Server

Dleña Washington, District of Columbia Jan 2025-Current Delivered promo and friendly table service, taking orders, and serving beverages directly to guests.

Ensured table cleanliness and proper presentation, resetting tables quickly. Maintain smooth service.

Collaborated with team members to ensure timely food delivery to guests. Resolved customer complaints promptly to enhance guest satisfaction. Customer Service Representative

linea tattoo shop Silver Spring, Maryland Jun 2023-Dec 2024 Delivered personalized customer service by greeting clients, answering inquiries, and providing detailed information about tattoo artists, services, and aftercare procedures. Managed appointment scheduling and ensured completion of required consent forms. Created and published engaging social media content, increasing followers' engagement, and promoting studio events.

Processed payments and managed point-of-sale (POS) transactions, handling cash, credit, and debit card payments with precision and security.

Collaborated with a tattoo artist to ensure accurate communication of the client's request and preferences.

EDUCATION AND TRAINING

Some College (No Degree)

Northern Virginia Community College Annandale, VA LANGUAGES

English:

Full Professional

Spanish:

Native/ Bilingual

CERTIFICATIONS

Excel Course – [SENA], [2022]

Contact this candidate