Customer Service Support
Resume:
Starr Padgett Stansell
Rome, GA
************@*****.***
Summary:
Customer Service Representative with over 20 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude.
Employment History:
Stay at home mom - Rome, GA
February 2023 - Present
● Childcare: Taking children to and from school, activities, and appointments
● Housework: Cleaning, cooking, laundry, grocery shopping, and house maintenance
● Family finances: Managing the family budget and other costs
● Scheduling: Planning play dates, outings, and vacations
● Helping children: Assisting with homework and taxiing children around
● Pet care: Looking after the family pet
Alorica - WFH - SLC, UT
Customer Account Specialist - September 2022 - February 2023
● Answer incoming calls and chats regarding customer's questions and concerns about their credit card
● Update customer accounts>
● Document all contact with customer
Golden Customer Care SLC, UT
Customer Service Agent - January 2021 - July 2022
● Answer incoming calls/emails regarding products, orders and customer accounts
● Update customer accounts
● Place orders, cancel orders and process refunds
● Adhere to all QA policies and procedures
Cedar Bear Naturals Roosevelt, UT
Processing Attendant - August 2020 -January 2021
● Weigh herbs to be cooked
● Cook herbs for required time
● Drain herbs into barrels once cooking is complete
● Label all products
● Meet QC guidelines for herbs
● Complete all paperwork according to QC guidelines Fast Stop Duchesne, UT
Cashier - January 2020 -April 2020
● Stock products
● Assist customers
● Operate cash register
● Balance til
● Clean store
● Perform closing procedures
Professional Skills:
Microsoft Word, Excel, Internet Explorer, Microsoft Office 365, Outlook, 60 wpm, Multi-line phone systems, Data entry, Communication skills, conflict resolution, empathy, multi-tasking, computer proficiency, adaptability, troubleshooting, client relations, record maintenance, loyal, creative, honest
.References available upon request.
Contact this candidate