Technical Support Customer Care
Resume:
RAVI URMALIA
Mob: +91-982******* Mail Id:***********@*****.***
Jawahar Nagar street no.4 Satna, M.P. -4885001
Having Training Experience of 10+ Years.
I wish to work in an organization that would provide me a wide spectrum of experience and exposure to grow and excel in my career and to make meaningful contributions towards the objectives of the organization. I am aspiring for a job profile that would provide me ample opportunities to develop my skills and potential to the fullest.
• Experience of Providing Training for MM(SAP) electrical workshop and SAP Consultant
• (SAP modules HR,MM,PS,FI,FLEET,CRM) Urban Local Body as Trainer.
• Expert in nonverbal customer care, reporting, data analysis and technical administration and troubleshooting.
• Critical thinking, decision making and problem solving skills. Trouble shooting server side issues, ranging from low- disk space alerts to patching.
• Have hands on experience on Hardware and Software troubleshooting and backup and recovery.
• Software and Hardware integration setup and installs, client-side network configuration.
• Perform data restorations for server, file system and or databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer. Technical Skills
Familiarity with Training and Scheduling training programs :
● SAP Trainer Urban Local Body.
● Management information system
● MM(SAP) electrical workshop.
● Project working.
SKILLS
• Strong Work Ethic.
• Working Well Under Pressure.
• Time Management Abilities Positive Attitude .
RELEVANT EXPERIENCE
ABM Knowledgeware Ltd
March 2022 - Presently working
• As SAP consultant Hub leader Division level.
• Information Technology guidance & technical support.
• Role and Responsibility :-
• Providing technical support to ULB employee on SAP software.
• Training ulb staff in various modules.
• Used PS module to upload project, create estimate, project sanctions, work order create, measurement book filling and service entry sheet create etc.
• Used MM module for material requisition order creates, mater purchasing orders create, service & maintenance order create.
• Used F.I. module for vendor creation, tax allocation, remittance payment, vendor payment, invoice generation, beneficiary, and wages payment to employees of ULB.
• Used HR module for ulb employee id creation, payroll run, recruitment etc.
• Used TRM module for property tax collection.
• Used ISU module for water tax collection.
• Used CRM module for grievance, death & marriage registration.
• Use fleet management on SAP for vehicle trip record vehicle maintenance and repair records Arceus Infotech Pvt. Ltd. (Bhopal)
November 2020 – February 2022
• As SAP consultant(Trainer) Hub leader Division level.
• Information Technology guidance & technical support.
• Role and Responsibility :-
• Providing technical support to ULB employee on SAP software.
• Training ulb staff in various modules.
• Used PS module to upload project, create estimate, project sanctions, work order create, measurement book filling and service entry sheet create etc.
• Used MM module for material requisition order creates, mater purchasing orders create, service & maintenance order create.
• Used F.I. module for vendor creation, tax allocation, remittance payment, vendor payment, invoice generation, beneficiary, and wages payment to employees of ULB.
• Used HR module for ulb employee id creation, payroll run, recruitment etc.
• Used TRM module for property tax collection.
• Used ISU module for water tax collection.
• Used CRM module for grievance, death & marriage registration.
• Use fleet management on SAP for vehicle trip record vehicle maintenance and repair records. INDUSTRIAL TRAINING:
Networking and Data Communication: 3 Week Training from Smriti Netcom.
(Smriti Netcom and Training Ltd. MP Nagar Bhopal)
One Month Industrial Training from BSNL Bhopal GMTD. Egis India Consulting Engineers Pvt. Ltd.
June 2020 - August 2020
• The project PMAY (Pradhan Mantri Awas Yojana) was started to Housing for all urban body.
• Role and Responsibility :-
• Management information system Expert .
• To collect information of all beneficiaries and provide to urban local bodies .
• As a working field engineer and Geo tagging Beneficiaries house and collect the information.
• Creating information about all the Beneficiaries. Arceus Infotech Pvt. Ltd. (Bhopal)
October 2016 - Dec.2019
Role and Responsibility :
• Providing technical support to ULB employee on SAP software.
• Training ulb staff in various modules.
• Used PS module to upload project, create estimate, project sanctions, work order create, measurement book filling and service entry sheet create etc.
• Used MM module for material requisition order creates, mater purchasing orders create, service & maintenance order create.
• Used F.I. module for vendor creation, tax allocation, remittance payment, vendor payment, invoice generation, beneficiary, and wages payment to employees of ULB.
• Used HR module for ulb employee id creation, payroll run, recruitment etc.
• Used TRM module for property tax collection.
• Used ISU module for water tax collection.
• Used CRM module for grievance, death & marriage registration.
• Use fleet management on SAP for vehicle trip record vehicle maintenance and repair records. Birla Corporation Limited Unit Satna cement works (SATNA) August 2013 - September 2016
● Engineer Maintenance Electrical workshop,A.C, Project working.
● Role and Responsibility :-
● Maintenance Electrical workshop and martial handling.
● Project working MM.
EDUCATION
• Bachelor Of Engineering in Information Technology from NRI collage Bhopal with 64.7 in 2011.
• Polytechnic in Information Technology (Affiliated to R.G.P.V. Bhopal M.P.) with 65% in 2008. PERSONAL DOISSIER:
Father’s name: Shri. Ramesh Chandra Urmalia.
Date of Birth: 05/07/1983
Language known: English, Hindi.
Permanent Address: Jwahar Nagar street No.4 satna Madhya Pradesh pin 485001 Marital Status: married Nationality: Indian
.
Place: Satna, Madhya Pradesh
STRENGTHS
Achievement oriented with people management skills. Punctual and Dedicated worker Quick Learner
LANGUAGE LAB (Sanako)
(Windows based software for LAN/Wi-Fi based LAB)
Was responsible for installation and giving support to other engineers and clients. Was responsible for training engineers.
Coordinate with Sanako office for queries and its resolute. Ravi Urmalia
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