Customer Service Front Desk
Resume:
English
Malay
Indonesia
Customer service
Microsoft office
Communication
Time management
Diploma in Corporate Communication
*****************@*****.***
Pandan Jaya, 55100 Kuala Lumpur
Superpark Malaysia
Jabatan Pengangkutan Jalanraya (JPJ)
Trained at Corporate Communication department.
Record all minute meeting and makes report by the end of the day Helping at the front desk as customer service.
Engage with the events and activities department held by the organization.
My objective is to obtain a position within a reputable and well- established organization where I can effectively apply my expertise and experience, while continuously developing my skills and knowledge to contribute as a competent and high-performing employee. Responsible in monitoring play area to avoid any injury or inconvenience caused.
Serve at front counter for admission and transaction for guest. Cleaning and sanitise all the play area before opening and closing time.
Jan 2019 - Dec 2019
Transcosmos
Handling Live Chat for Shopee project by managing inquiries from users regarding Shopee online shopping.
Escalating intricate issues to authorized levels for further investigation.
Follow up user or customer by email about the current updates. Oct 2018 - Jan 2019
COGDEV Malaysia Sdn Bhd
Verify and review information as per policy and guidelines. Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
Gather information via outbound calls to businesses Work with high profile tech/ evolving AI
S K I L L S
C O N T A C T
E D U C A T I O N
L A N G U A G E S
O B J E C T I V E
W O R K E X P E R I E N C E
University Poly-Tech Mara
Intern Trainee
Senior Process Executive
Customer Support Specialist
Activity Crew
M U Z D A L I F A H B I N T I A S M A T
S E N I O R P R O C E S S E X E C U T I V E
July 2020 - May 2021
May 2021 - Present
A C H I E V E M E N T
Citrawarna seKPTM Malaysia - Gold winner 2017
Music & Dance Festival - Bronze winner 2017(MPP)
ARGENTI Youth Fest - Final Year Project Semester 5 2017 Kem Xplorasi Gunung Emas, Gunung Ledang - Gabungan Pelajar Semenanjung Melayu Club 2016
Give More Get More, Blood Donation - Corporate Social Responsibility
(CSR) Event Semester 3 2016
Sehati Bersama PALAPES - Askar Wataniah Club 2016
R E F E R E N C E
Shandy Hartono
Team Lead, Cognizant
Nur Fazlina Zakariya
Teammate, Transcosmos
Contact this candidate