Customer Service French Speaker

Location:

Philippines

Posted:

October 23, 2025

Contact this candidate

Resume:

CLAUDE ERIC NDJANA TOUNA

(**+) 938-***-****

#** *. ***** **. ***** Ana,

Pateros, Metro Manila

********@*****.***

Ability to work well in a team

environment

Good interpersonal skills

Can work with tools such as

salesforce, L3, CRM, COIN,

MNP, Selfcare support and

ICCS.

Willing to be trained.

Skills

French

English

Work Experience

Responsible in creating daily drills and training for students. Provides motivation to young students to participate in daily activities.

Responsible in monitoring the development of each students. Teaching assistant coaches on how to handle teams. Football Coach 2023 - Present

Makati Football Club (MFC), Makati City, Philippines Processed and issued product orders and services upgrades for customers.

Maximized customer satisfaction by resolving issue promptly. Build rapport with customers through courteous and professional communications.

Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. French Bilingual Customer Service 2021 - 2023

Ellora Telecom Philippines Inc. Ortigas Pasig City, Philippines French Bilingual Onboarding Specialist 2019 - 2021 Software Cellular Network Limited (Truphone PH) Ortigas Pasig City, Philippines

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Language

Contact

About me

Age: 30 years old

Birth Date: February 1, 1994

Nationality: Cameroonian

Religion: Christian

Civil Status: Married

Requesting Port in and out.

Answering inquiries regarding ports.

Investigating problems with technical and technology teams. Provide welcome calls, chat and email.

Responsible for mobile recording of clients.

Provisioning of new sales and incremental sims by customer request.

French Bilingual Sales Representative 2017 - 2019

Reimage Philippines, Makati City, Philippines

Highlighted financial discrepancies and interfaced with customers to resolve problems and meet diverse needs. Boosted client retention, establishing sales goals and securing targeted rates.

Shared comprehensive brand and product knowledge to maximize sales.

Maintained productive relationships with existing customers through exceptional follow-up after sales.

CLAUDE ERIC NDJANA TOUNA

Education

University of Yaoundé SOA 2011 - 2013

Business Commercial

Yaounde, Cameroon

References

Jeroen Hauters

Onboarding Team Leader (Marketing and Operation)

Software Cellular Network Limited (Truphone Philippines) Phone: +63-917-***-****

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