Customer Service Support

ROSELINE DHAITI BENJAMIN

**** ********** **, *******, ** 30666 678-***-**** ******************@*****.*** Certified Nursing Assistant (CNA)

Career Summary: Dedicated and multilingual professional with a strong background in customer support, client relations, and administrative assistance. Experienced in providing compassionate care, personalized service, and effective communication across diverse settings, including healthcare and retail. Skilled at building trust with clients, resolving issues efficiently, and maintaining a positive customer experience. Seeking a customer service position where my interpersonal skills, attention to detail, and commitment to excellence can add value and contribute to team success.

PROFESSIONAL SUMMARY

• Multilingual professional: Fluent in English, French, and Creole.

• Effective communicator with proven ability to engage with patients, families, and healthcare staff in both verbal and written form.

• Excellent analytical and problem-solving skills, with the ability to remain calm under pressure.

• Energetic, compassionate, and detail-oriented with strong multitasking abilities and commitment to patient-centered care.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and adaptable to new healthcare technologies.

• Over 2 years of healthcare experience providing direct patient care, monitoring health needs, and supporting medical staff.

PROFESSIONAL EXPERIENCE

Sales Associate / Customer Service Representative Sophisticated Glamz – Online Boutique Jan 2024 – Present

• Provide excellent customer service through online platforms, assisting clients with product selection, sizing, and order inquiries.

• Manage online orders, shipping, and returns while maintaining accurate records.

• Create and update product listings, ensuring accurate descriptions and appealing presentation.

• Maintain high levels of professionalism, problem-solving, and responsiveness to ensure customer satisfaction and repeat business.

Delivery Driver Doordash – California- Georgia July 2021 – Present

• Assist clients with their orders

• Plan and manage time for delivery

• Assure orders are complete.

Caregiver Kindred at Home – Petaluma, CA Jan 2018 – May 2023

• Delivered compassionate care to elderly and disabled clients, ensuring comfort, dignity, and safety in their homes.

• Assisted with personal hygiene, walking support, and exercise routines to enhance daily functioning.

• Planned, cooked, and cleaned meals while maintaining sanitation and food safety standards.

• Monitored clients’ conditions and reported health or behavioral changes to family members and supervising staff.

• Engaged clients in social, recreational, and mental stimulation activities to improve quality of life.

Caregiver Madesa In-Home Quality Services – Petaluma, CA July 2017 – May 2019

• Provided companionship and engaged clients in interactive activities to encourage emotional well-being.

• Supported clients with exercises, mobility, and range-of-motion activities under care plans.

• Administered medication reminders and assisted with daily routines such as morning gatherings and meal prep.

• Greeted clients warmly and fostered a positive environment to start each day with enthusiasm.

• Monitored dietary needs, expiration dates, and prepared healthy meals while ensuring safe food practices.

EDUCATION

• Ultimate Medical Academy – Graduate 2023

• Petaluma Adult School / CalRegional – Graduate 2019

• International School of Nursing (CNA) – Graduate 2016

• Ecole de Commerce Julien Craan – Graduate 2012

• Ecole Hoteliere D’Haiti – Graduate 2004.

KEY QUALIFICATIONS

• Certified Nursing Assistant (CNA) with up-to-date training and hands-on experience in patient care.

• Multilingual: Fluent in English, French, and Creole, enabling clear communication with diverse patient populations.

• Skilled in assisting with daily living activities (ADLs) including bathing, dressing, mobility, and nutrition.

• Strong knowledge of patient safety protocols, infection control, and HIPAA compliance.

• Compassionate caregiver with proven ability to build trust and rapport with patients and families.

• Excellent organizational and multitasking skills, ensuring timely medication reminders and accurate care documentation.

• Adept in meal planning, dietary monitoring, and light exercise support to enhance overall patient wellness.

• Proficient with Microsoft Office Suite and quick to adapt to new healthcare software.

Contact this candidate