Customer Service Client
Resume:
Ashley Nelson
Highly organized cleaning professional Spokane, WA 99220 *********@*****.*** 509-***-****
A candidate that possesses discipline and efficiency as a Housekeeper with more than three years of experience performing daily housekeeping operations, including maintaining optimal cleanliness, client service and product-quality standards.
Authorized to work in the US for any employer
Work Experience
Housekeeping/Laundry
Quality Inn and Suites - Spokane, WA
January 2019 to June 2019
•Responsible for cleaning hotel rooms including vacuuming, disinfecting surfaces ensuring cleanliness of bathrooms, dusting, and deep cleaning.
•Supervised cleaning staff, closely monitored job performance, and reported issues to management.
•Followed room cleaning procedures and safety guidelines.
•Laundered towels, sheets and other items
•Supplied staff with cleaning information and equipment and supplies
Research Assistant
American Directions Research Group - Spokane, WA
June 2016 to July 2017
•Provide information in person/over the phone about products or service, perform surveys.
•Typing 80 wpm, recording details, complaints and comments.
CSA - Customer Service Associate
Tesoro 2 Go - Spokane, WA
January 2014 to January 2016
•Resolve customer service complaints by exchanging merchandise or refunding money.
•Keep accurate records of transactions, recording details, complaints and comments.
•Clean work areas, thoroughly and quickly meeting established company standards.
•Knowledgeable of general cleaning principles, use of products and cleaning equipment.
Prep Cook
Skyway Cafe - Spokane, WA
January 2001 to January 2015
•Prepare a variety of food such as meats, vegetables, or dessert according to customer orders/recipes.
•Cook food according to menus, special dietary or nutritional restrictions, following portion control.
•Clean area, run dishwasher, clean, wash/sanitize pots, pans, dishes or other cooking equipment.
Instructor/Teaching Assistant
Texas Education Agency - Fort Worth, TX
January 2009 to January 2011
•Instruct students in the five areas covered in GED tests.
•May be required to assess students in order to create a learning program for each student.
•Evaluate or test students either formally or informally to determine if students are progressing.
•Help students with improving their critical thinking, problem-solving and communication skills.
Education
GED in General Studies
Tarrant County College District - Fort Worth, TX October 2009 to February 2011
Skills
•Cleaning Experience (10+ years)
•Clerical Experience (2 years)
•Commercial Cleaning (3 years)
•Cooking (6 years)
•Laundry (3 years)
•Medical Terminology (1 year)
•Transcription (1 year)
•Typing (6 years)
•Cash handling (6 years)
•Customer service (6 years)
•Supervising Experience (Less than 1 year)
•Word Processing (3 years)
•Microsoft Outlook (5 years)
•Proofreading (3 years)
•Administrative Experience
•Front Desk (Less than 1 year)
•Research
•Guest services
•Cleaning
Assessments
Work style: Conscientiousness — Proficient
February 2021
Tendency to be well-organized, rule-abiding, and hard-working
Full results: Proficient
Work style: Reliability — Completed February 2021
Tendency to be dependable and come to work Full results: Completed
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Basic maintenance and repair — Highly Proficient
March 2021
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Highly Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Following directions — Highly Proficient
March 2021
Following multi-step instructions.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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