Customer Service Care
Resume:
*************@*****.***
Nicole Dube Johannesburg, South Africa
Summary
A customer service representative who has gained client liaison via phone call and email. I alternated between customer care and underwriting then moved onto Health monitoring. My main objective is to establish myself within a dynamic environment, where the knowledge and skills I have gained can be fully utilized and to learn more along the way. SKILLS
● Attention to detail
● Client liaison
● Fast learner
● Proficient in Microsoft office
EDUCATION
• Problem solving skills
• Team player
• Adaptability
• Strong work ethic
Completed Matric 2017
NSC Certificate, Sir Pierre van Ryneveld high
EXPERIENCE
06/2025 – Current Health Monitoring agent at AllLife insurance Duties:
• Searching for blood tests done in the last 12 months
• Counseling clients based on their results (HIV and Diabetic clients)
• Keeping clients adherent to the programme by encouraging them to go test if they have not done so. 06/2023– 12/2023 Underwriting admin/customer care agent at AllLife insurance Duties:
● Dealing with client queries via phone call and email
● Analyzing the risk a client poses to the company
● Going through medical records/history
● Booking for required blood tests with network laboratories 06/2021- 02/2023 Cashier/shop assistant at Ackermans Duties:
● Includes 5 star customer service
● Assisting customer upon entry
● Visual merchandising
● Basic Cashier duties i.e transactions
2018 – 2020 Front desk coordinator at Sorbetman
Duties:
• Welcoming of guests
• Administration
• Keeping the reception area neat and tidy
• Ordering of products
REFERENCES
Pretty Jacob- Manager (Sorbetman) 072-***-****
Tiyani Rikhotso- 2IC (Ackermans) 061-***-****
Ellen Moyo- Team Leader (All Life insurance) 067-***-**** (Underwriting Admin) Lungile Chokoe- Team Leader (AllLife insurance) 074******* (Health Monitoring)
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