Customer Service Behavioral Health

Emily Perry

Blackshear, GA ***** ************@*****.*** +1-912-***-****

Willing to Relocate: Anywhere

Professional Summary

Dedicated healthcare and administrative professional with extensive experience supporting patients, staff, and office operations in hospital, behavioral health, and medical care environments. Skilled in patient registration, clerical support, laboratory procedures, and customer service. Recognized for strong organizational skills, adaptability, and commitment to quality patient care and efficient operations.

Work Experience

ER Registrar — Wayne Memorial Hospital, Jesup, GA (Aug 2024 – Present)

• Manage patient admissions and discharges, ensuring accurate records.

• Provide customer service, answer phones, and assist with patient transport.

• Communicate with ICU/ER staff, housekeeping, and maintenance.

• Verify end-of-day tasks completion and support front desk operations. Administrative Support & Engagement Specialist — Unison Behavioral Health, Waycross, GA

(Jan 2022 – Nov 2023)

• Created staff schedules and coordinated client appointments.

• Maintained filing systems, completed clerical tasks, and managed HR documentation.

• Developed newsletters and organized activities to increase office participation.

• Recommended process improvements to enhance accuracy and efficiency. Patient Care Technician — Fresenius Medical Care, Waycross, GA (Oct 2021 – Oct 2022)

• Monitored patients during dialysis, recording vital signs and reporting emergencies.

• Set up and operated dialysis machines; collected and documented lab results.

• Maintained accurate patient charts and medical records using EMR systems.

• Performed infection control, equipment checks, and quality monitoring. Cashier / Sales Associate — Holt's Sweet Shop, Waycross, GA (Mar 2018 – Feb 2022)

• Managed customer transactions, handled cash, and processed orders.

• Resolved customer issues and maintained cleanliness of store.

• Served as key holder, responsible for opening/closing duties and cash drawer reconciliation. Education

Wiregrass Georgia Technical College — Douglas, GA (Jan 2024 – Aug 2024) Pierce County High School — Blackshear, GA High School Diploma, May 2018 Skills

• Patient Registration & Care • Medical Records Management • EMR & EHR Systems

• Administrative Support • Scheduling & Coordination • HIPAA Compliance

• Phlebotomy & Specimen Handling • Laboratory & Dialysis Procedures

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Customer Service

• CPR/BLS/AED Certified • Confidentiality & Data Protection Certifications & Licenses

• CNA — Certified Nursing Assistant

• BLS Certification

• CPR & AED Certification

• CDL Class C Driver’s License

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