Customer Service Representative
Resume:
Ernest Pluviose
Orlando FL **808
*******@*****.***
Objective
I wish to secure a position in which my experience and customer service skills will be utilized to create a successful and productive work environment.
Skills
Attentive
Patient
Persuasive
Goal Oriented
Detail Oriented
Punctual
Reliable
Education
Queens Borough Community College
1995-1998
A.A. in General Studies
Experience
Amarr
June 2022 – May 2024
Clerk
Responsible for orders and assisted sales department
Production of insulated garage doors
Deliveries locally/within state
CMREI Commercial Real Estate
January 2019 – March 2020
Customer Service Representative
Responded to customer inquiries and assisted in buying, selling and lease of pr0perties to be used for business purposes.
Express Employment
February 2017 – June 2018
Customer Service Representative – Scientific Games
Responsible for contacting assigned Florida Lottery retailers via telephone and securing orders for instant lottery tickets from those retailers, as well as handling lottery related questions.
Develop positive working relationships with Lottery retailers, resulting in motivated, pro-lottery attitudes whenever possible.
Dial America
March 2015 – April 2016
Customer Service Representative – Sirius XM
Outbound servicing of customers with expired accounts to extend new promotional offers and retain business.
Intermedia Marketing Solutions
November 2013 – May 2014
Customer Service Representative
Responded to customer inquiries in a timely and professional manner in an ACD call center.
Performed clerical and data entry duties.
Maintained customer satisfaction and prevented escalation on customer inquiries
Carney Group Blue Bell
October 2012 – January 2013
Data Entry Representative/Quality Assurance
Reviewed and quality checked forms from phone staff.
Researched and resolved incorrect data submitted.
Performed data entry and document scanning.
Produced reports.
Learning by Grace, Inc.
July 2007 – January 2012
Customer Service Representative
Managing and responding to a heavy load of incoming and outgoing calls.
Monthly billing and account reconciliation.
Client Relations.
Drafting confidential documents for clients and staff.
Assisted CEO with special projects.
Careers USA and Monarch Staffing Springfield
January 2006 – July 2007
Data Entry Representative
Delaware County Courthouse, United Way and United National Group
Performed data entry and various clerical duties such as editing, faxing, copying and filing.
Petcare Rx
March 2004 – December 2005
Customer Service Representative
Responded to customer inquiries in a timely and professional manner in an ACD call center.
Performed clerical and data entry duties.
Maintained customer satisfaction and prevented escalation on customer inquiries.
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