Technical Support Network Engineer

REYNALDO S. MICLAT JR.

** ******** ****-******, ****** City

Cell no.: +639*********

Email: *****.******@*****.***

LinkedIn: www.linkedin.com/in/reynaldo-miclat-34354584/

OBJECTIVES: To acquire a position that affords me the opportunity to bring my technical expertise, problem solving skills and willingness to learn to make an organization successful.

CISCO CERTIFICATION ID: CSCO12073120

CCNP Implementing Cisco IP Switched Networks

oAMA Computer University

oNovember 10, 2017

CCNP Implementing Cisco IP Routing

oAMA Computer University

oDecember 17, 2014

CCNA Certified

oMFI Technological Institute

oDecember 29, 2011

EDUCATION:

CISCO CERTIFIED NETWORK ASSOCIATE SEMESTER IV

oMFI Technological Institute, Ortigas Pasig City

oNetwork Fundamentals Diploma

oAugust 2011 – October 2011

CISCO CERTIFIED NETWORK ASSOCIATE SEMESTER III

oMFI Technological Institute, Ortigas Pasig City

oRouting Protocols and Concept

oMay 2011 – July 2011

CISCO CERTIFIED NETWORK ASSOCIATE SEMESTER II

oMFI Technological Institute, Ortigas Pasig City

oLAN Switching and Wireless

oFebruary 2011 – March 2011

CISCO CERTIFIED NETWORK ASSOCIATE SEMESTER I

oMFI Technological Institute, Ortigas Pasig City

oAccessing the WAN

oSeptember 2010 – December 2010

CERT MANAGER ID: JPR203431

Junos, Associate (JNCIA-Junos)

oAMA Computer University

oMay 16, 2013

Enterprise Routing and Switching, Specialist (JNCIS-ENT)

oAMA Computer University

oOctober 29,2013

WORK EXPERIENCES:

TELETECH Holdings, Inc – Araneta Center Cubao, Quezon City

Network Engineer (2018-present)

Provide technical support for the following devices/appliance:

Cisco Routers

Cisco and HP Switches

Firewall (Cisco ASA, Palo Alto, Checkpoint)

Proxy (Cisco WSA/Cisco Ironport)

Meraki Wireless

F5 Load Balancer

Key Skills (SD-WAN related)

WAN optimization & traffic engineering

Network monitoring: NetFlow & ThousandEyes

High availability (HA) and failover configuration

Troubleshooting packet loss, latency, and jitter in SD-WAN fabric

Provide support on the following Network Management and Monitoring tools:

Netscout (Network Analysis and Packet analysis)

EM7 (Network Device Monitoring tool)

NetMRI (Backup Services)

InfoBlox (Network IP Management)

StatSeeker (Network Monitoring)

Qradar (Access logs monitoring)

Attend Bridge Outages to restore Network/Security issue

Attend RCA Meetings as to explain Outage Preventive Action

Provide technical support from Asknow trouble tickets created by customers within SLA

Implement Network/Security Changes if needed

AYS-NAVO Business Process Outsourcing (June 2017 – 2018) Network Engineer

General tasks include:

Maximizing network performance by monitoring performance, troubleshooting network problems and outages;

Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;

Reporting network operational status by gathering and prioritizing information and managing projects;

Configuring and installing various network devices and services;

Remote support of on-site engineers and end users/customers during installation;

Remote troubleshooting and fault finding if issues occur upon initial installation;

Speaking with customers via email and phone for initial requirement capture.

ACCENTURE (MARCH 2012 – NOVEMBER 2014 & OCTOBER 2015 – MAY 2017) NETWORK IMPLEMENTATION ENGINEER 8F Cybergate Tower 2, Pioneer St., Mandaluyong, Metro Manila

Responsibility:

A VoIP Implementation engineer supports VoIP products for Commercial, Premier, Global segments. Mainly responsible for the following actions:

Responsible for the logical configuration of network equipment via thorough routing concepts skill set including Cisco, Juniper and Adtran platforms.

Ensures configurations meet customer expectations as well as industry and product standards. Responsible for accurate back office system data record management.

Supports customer activations and is responsible for configuration adjustments as required for management acceptance testing. Work with Field Operations on the day of activation to turn up all CPE.

Responsible for provisioning orders like IP Integrated Access (IPIA), IP Trunking and Hosted IP Centrex (HIPC) using circuit of Integrated Dedicated Access (IDA) or Private IP (PIP) to provide VoIP service.

Familiarization with the equipment’s being used by the customers like SBC, AVAYA, IP PBX, IP phones, SIP phones and Mediatrix.

Initiate trouble tickets for system-related issues impacting customer testing and/or activation

Position: Network Operations Associate - Data Activation (BPO Level-G)

Cisco and Juniper Router, Nortel OME 6500, Fujitsu Flash wave, Alcatel (5500,1631,1671). Routing Protocols such as BGP, OSPF, EIGRP. WAN protocols (Frame Relay, PPP, HDLC, ATM). Smart jack and CSU. In depth understanding of Sonet principles (oc192, oc48, oc12, oc3, ds3, ds1).

Responsibility:

Activating WAN Connection of corporate clients and connecting them to Verizon’s MPLS Network.

Troubleshoot WAN Activation Issues.

Performs Bit Error Test (BERT)

Coordinates with different Partner Telecoms (PTTs) for successful delivery of Circuits to clients.

Performs appropriate escalation of WAN activation issues.

Handles projects as requested by the management.

Create network trouble ticket and escalate if necessary to resolve the issue in minimum time.

Contact this candidate