Customer Service Project Management
Resume:
Randi Bobb
*** **** ** *** ********** PA *****
*********@***.*** 717-***-****
Dedicated and versatile professional with a proven track record in warehouse, retail, food service, and hospitality. Seeking a challenging role to leverage a strong work ethic, adaptability, leadership skills, and commitment to continuous learning. Currently pursuing Google Project Management Professional Certiûcate through Merit America to enhance project management expertise and contribute effectively to team goals.
PROFESSIONAL EXPERIENCE
Americas Home Health Services 10/23 - present
Caregiver
Provide personal care and support to patients in their homes.
Preparing and serving meals according to patients’ dietary needs and healthcare guidelines, ensuring proper sanitation and food safety standards.
Assist with hygiene, including diaper changes when needed.
Administer medications on time as prescribed.
Cleaning, dishwashing and maintain kitchen and living spaces.
Offer companionship and emotional support to patients.
Schedule and manage medical appointments.
King & Queen Of Clean 04/17 - 05/24
Owner/Professional Cleaner
Provide comprehensive cleaning services to residential and commercial clients.
Business Management: Overseeing daily operations, marketing, customer service, and ûnancial aspects of the business.
Cleaning: Performing a variety of cleaning tasks, including dusting, mopping, vacuuming, sanitizing surfaces, and window cleaning.
Team Management: Hiring, training, and supervising cleaning staff, ensuring they follow company standards and procedures.
Customer Service: Building strong relationships with clients, addressing their needs and concerns, and providing exceptional service.
Equipment Maintenance: Ensuring that cleaning equipment and supplies are in good working condition and properly maintained.
Geodis 09/18 - 03/21
Warehouse Worker/Forklift Operator
Responsible for eýciently and safely handling inventory within a warehouse setting, including operating forklifts and other material handling equipment to move, store, and retrieve products.
Forklift Operation: Safely and proûciently operate forklift equipment to transport materials throughout the warehouse.
Inventory Management: Accurately receive, store, and ship products, ensuring proper labeling and organization.
Order Fulûllment: Pick and pack orders according to customer speciûcations, verifying accuracy and quantity.
Damage and Error Correction: Identify and report damaged or incorrect orders, both physically and in the computer system.
Warehouse Maintenance: Assist in maintaining a clean and organized warehouse environment. Fairfield Inn 04/15 - 09/18
Housekeeper/Houseman/Laundry
Responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and other designated areas within a hotel.
Cleaning and sanitizing guest rooms, bathrooms, and other areas
Changing bed linens and towels
Restocking supplies such as toiletries and amenities
Vacuuming, sweeping, and mopping üoors
Cleaning and disinfecting common areas, such as the lobby, hallways, and ûtness center
Assisting with laundry and linen handling
Reporting any maintenance issues or damage to the appropriate staff
Adhering to hotel policies and procedures for safety and cleanliness
Strong attention to detail and organizational skills
Ability to work independently and as part of a team Waffle House 08/12 - 04/15
Server/Prep Cook
Both serving customers and assisting with food preparation
Serving: Greet and seat customers, take orders, serve food and drinks, and process payments.
Food Preparation: Assist with food preparation tasks, such as chopping vegetables, preparing sauces, and plating dishes.
Maintaining cleanliness: Ensure the dining area and kitchen are clean and organized.
Providing excellent customer service: Interact with customers in a friendly and professional manner, addressing their needs promptly.
Strong interpersonal skills and a positive attitude.
Ability to work in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends.
Food handling certiûcation
Dollar General 04/09 - 08/12
Cashier/Stocker/Key Holder
Responsible for providing excellent customer service while eýciently processing transactions at the checkout counter. Also played a key role in store operations, especially during off-peak hours or in the absence of the store manager.
Customer Service: Greet customers warmly, assist with product selection, and provide accurate and helpful information.
Cash Handling: Accurately handle cash, credit cards, and other forms of payment.
Inventory Management: Assist with stock replenishment and inventory control.
Store Closing Procedures: Ensure the store is properly closed and secured at the end of each shift.
Shift Supervision: In the absence of the store manager, oversee the daily operations of the store, including employee scheduling and customer service EDUCATION
Harrisburg Area Community College 04/18 - 09/19
Human Services - Substance Abuse
• Still perusing
Merit America 11/23 - 02/24
Project Management Certificate
• Google certiûcation
KEY SKILLS
• Customer service, attention to detail, interpersonal communication, sales, inventory management, adaptability, cash handling, problem solving, team work, time management, food safety & hygiene, warehouse operations, technology, mathematics, cleanliness & Sanitation, physical stamina, picking & packing, organization, safety compliance, leadership, operating equipment REFERENCES
Denise Trutt - Infusion Unit, Holy Spirit
Jennean Ortiz - Management, True Empathy
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