Call Center Customer Service
Resume:
June 2011-July 2013
September 2008- June 2011
September 2015-May 2017
Cynthia Wisdom
**** ********* *** ********** **** 45237
513-***-**** • *****.******@*****.***
Experienced Medical Call Center Supervisor
Call Metric Management
Quality Assurance Coaching
Associate Development
Experience with remote and in person teams of various sizes Work Experience
Program Supervisor
Eversana Life Sciences
Success driven call center supervisor who has a proven track record with managing call center metrics and quality expectations. Focusing heavily on associate development and workflow improvement.
Program Specialist
Eversana Life Sciences
Provided white glove customer service those calling a medical call center while strictly observing HIPAA and call metric standards Walgreens Medicate Part B Support Center
Walgreens
Assisted callers with selection of durable medical equipment based on their individual needs
Certified Pharmacy Technician
Walmart
Worked in retail pharmacy as certified technician. Providing excellent customer service with an eye for detail.
References
Kisha Willis - Associate Director Eversana Life Sciences- +1-513-***-**** Michael Yates -Program Manager Eversana Life Sciences -+1-513-***-**** Education
Associate of Business Administration
University of Cincinnati, Blue Ash, Ohio
Graduated with 3.4 GPA.
Contact this candidate