Customer Service Team Lead

LEILANI BRADFORD

Las Vegas, NV ****************@*****.*** 469-***-****

Objective

Energetic and professional hospitality worker with years of customer service experience in fast-paced environments. Skilled at keeping guests engaged, maintaining a fun yet polished atmosphere, and delivering top-quality service. Seeking a bottle service or VIP hostess position where I can bring confidence, organization, and positive energy to elevate the guest experience. Experience

Smalls Sliders – Team Lead

Las Vegas, NV 2025 – Present

• Supervise and motivate team members to ensure smooth and efficient service.

• Manage shift operations, guest satisfaction, and quality standards.

• Maintain upbeat energy and professional presentation in a busy, high-volume setting.

• Assist in training new staff and maintaining a clean, organized workspace. Salata – Team Lead

Las Vegas, NV 2023 – 2024

• Oversaw daily operations and supported team performance.

• Handled customer concerns quickly and professionally.

• Balanced leadership with teamwork, ensuring every guest had a great dining experience.

• Maintained strong multitasking skills during rush hours. Subway – Team Member (Seasonal)

Las Vegas, NV 2022

• Provided friendly, efficient customer service during peak hours.

• Prepared food accurately and quickly under pressure.

• Learned to stay composed and positive in a fast-paced team environment. Ariella’s Pizza – Server

Las Vegas, NV 2021 – 2022

• Delivered prompt, attentive service and created welcoming guest experiences.

• Managed multiple tables, orders, and requests efficiently.

• Developed strong communication and people skills.

• Assisted with closing duties and cash handling.

Skills

• Exceptional Customer Service

• Team Leadership & Training

• Cash Handling & POS Systems

• Time Management

• High Energy & Professionalism

• Upselling & Guest Engagement

• Appearance & Presentation Awareness

• Communication & Problem Solving

• Adaptability in Fast-Paced Environments

Personality & Qualities

n Confident, friendly, and approachable presence

n Strong work ethic and reliability

n Excellent people skills — reads the room and adapts easily n Team player who adds positivity to any shift

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