Front Desk Medical Assistant

PASHYA JACKSON

Dorchester, MA ***** *****************@*****.*** 617-***-****

Professional Summary

Dependable and outgoing professional with over 3 years of experience in customer-facing roles across hospitality, childcare, and healthcare settings. Completed a hands-on Medical Assistant internship, with strong skills in patient communication, administrative support, and front desk operations. Seeking an entry-level hospital role to support patient care and administrative services in a compassionate, team-based environment.

Healthcare & Administrative Experience

Medical Assistant Intern

Health and Sports Rehabilitation - Boston, MA Mar 2024 - May 2024

- Managed front desk duties, including appointment scheduling, patient check-ins, and insurance paperwork.

- Maintained a clean and organized clinical environment.

- Assisted with exam room preparation and patient flow. Front Desk Receptionist

YMCA - Dorchester, MA Jan 2022 - Jan 2024

- Handled daily front desk responsibilities, answered inquiries, processed memberships, and led facility tours.

- Maintained records of financial aid, incident reports, and Covid sanitization logs.

- Delivered exceptional customer service in a fast-paced, community-centered environment. Child Care Assistant

Auntie Cheryl's Daycare - Boston, MA May 2020 - Present

- Assisted with meal prep, feeding, supervision, and early education.

- Maintained hygiene and safety standards critical for infant and toddler care.

- Built strong relationships with families and supported daily classroom operations. Hospitality & Customer Service Experience

Server / Host / To-Go Specialist

Olive Garden - Boston, MA Oct 2023 - Oct 2024

- Cross-trained to serve, host, and manage takeout operations.

- Ensured guest satisfaction, checked food allergy info, and maintained cleanliness standards. Hostess / Busser

Park 54 Restaurant - Boston, MA May 2025 - Jul 2025

- Greeted and seated guests, took phone orders, and assisted servers with turnover tasks.

- (Laid off due to business slowdown.)

Sales Associate

Old Navy / Footlocker - Boston, MA Jun 2021 - Jan 2022 PASHYA JACKSON

Dorchester, MA 02124 *****************@*****.*** 617-***-****

- Excelled in loyalty sign-ups and customer service.

- Maintained store cleanliness, organized merchandise, and managed front desk responsibilities. Education

Roxbury Community College - Boston, MA

Health Science Major, Radiology Technician Program Expected Graduation: May 2027 Meridian Academy - Boston, MA

High School Diploma Graduated: June 2024

Skills

- Insurance Verification

- Patient Communication

- Appointment Scheduling

- Microsoft Office Suite (Word, Excel, Outlook)

- Front Desk Reception

- Childcare & Infant Safety

- Time Management & Organization

- Customer Service & Hospitality

Certifications & Licenses

- Massachusetts Driver's License

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