Customer Service Support
Resume:
Brenda Mejak
Bonner, MT *****
************@*****.***
Professional Summary
Dedicated IT Support Professional with demonstrated experience in customer service. Leverages excellent communication and interpersonal skills with the ability to ensure customer and client satisfaction, priority in customer confidentiality. Experienced in working with a team to make sure that we give the best customer service that we can.
Authorized to work in the US for any employer
Work Experience
Associate Customer Support Specialist
TTEC-Remote
December 2024 to Present
• I take customer support calls
• I help people to access their account and how to
• I email customers and answer emails
• I was promoted within one year
• I guide customers on how to use the features in their accounts
• I use SSO, Outlook, Zendesk Talk, Work force management CRP IT Procure & Disposition Coordinator
Glacier Bancorp-Missoula, MT
August 2022 to December 2024
Service Now Task, Adding and removing users from UPS, FedEx, Staples, and Strive, and Ordering supplies for the office to facilitate smooth day-to-day operations. Shipping and Receiving task: Ship items to users, Receive items from customers log them in, and give them to the appropriate individual. Quarterly Inventory: inventory of assets in-house and at different drop shippers, Sending out quarterly statements from Staples and Strive. Utilizes communication skills to send and respond to emails from teammates and users. Answering Phone calls. Creating documents for Hardware disposal, How to stage computer, Email templates. The backup person for the Staging new computers and repair and restage person. And the backup person for the Purchasing person.
Front End Cashier
The Home Depot-Missoula, MT
March 2019 to January 2022
Front end Cashier: Taking care of customers with concerning issues, Customer service with a priority in customer satisfaction, Running a point of sale register, Handling cash and giving correct change, Running store and curbside pickup in a fast and friendly manner. Front End Associate
BestBuy-Missoula, MT
October 2020 to December 2020
Front end Associate: Taking care of customers with concerning issues, Customer service with a priority in customer satisfaction, Running a point of sale register, Handling cash and giving correct change, Running store and curbside pickup in a fast and friendly manner. Career Break
September 2012 to October 2020
I injured my back and had to quit working on my feet. I fixed that problem and then went to school. Cashier
Cully's Bar and Grill-Bonner, MT
November 2010 to September 2012
Cashier: Customer service, Running a point of sale register, Handling cash and giving correct change, Stocking shelves, Accounting, Answering the phone and taking restaurant to go orders, Keeping the store clean and well stocked.
Cashier
Potomac Bar and Grill-Bonner, MT
November 2006 to September 2008
Cashier: Customer service, Running a point of sale register, Handling cash and giving correct change, Stocking shelves, Accounting, Answering the phone and taking restaurant to go orders, Keeping the store clean and well stocked.
Education
Bachelor's degree in Systems Administration
American InterContinental University
March 2019 to November 2021
Skills
• TCP/IP
• Snagit
• VPN
• Microsoft Excel
• Mac OS
• IT Support
• System Administration
• Technical Support
• Network Support
• Snipit
• Microsoft Windows Server
• Operating Systems
• Active Directory
• Customer Support
• Microsoft Outlook
• Computer Networking
• Customer Service Critical Thinking Detail Orientated Self Motivating Task Completion Problem Solver Empathetic to customer concernsWAN LAN Routers Servers Security Windows 10 Windows 8.5 Android OS iOSMicrosoft Word Microsoft PowerPoint Email Internet Snagit Snipit Excel Outlook Teams
(10+ years)
• Remote Access Software
• Linux
• Typing
• TeamViewer
• DNS
Links
https://www.linkedin.com/in/brenda-mejak
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